Assistant Store Manager

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The Assistant Store Manager job description emphasizes the importance of effective leadership skills, problem-solving abilities, and the capacity to make sound business decisions to drive departmental success

About the Assistant Store Manager Role:

As an Assistant Store Manager, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Glimpse into a Day

Working at H&M means no two days are ever the same, but a typical day will include the following

Assistant Store Manager responsibilities:

The optimization of customer transactions is fundamental to enhancing the overall profitability and viability of a business

• Your main focus is on curating the total customer experience in your store, aligning both visual and commercial elements with global directives
• Showing a positive image of both yourself and the H&M brand in customer interactions
• Embrace the strengths of your department and make it a priority to identify and act upon commercial opportunities for sustainable growth and prosperity
• Design and evaluate sales and budgetary goals, developing plans to optimize performance effectively
• Offer customer service in all store sections and enable your team to actively promote and sell products to customers
• The active promotion of our Customer Loyalty App, Hello Member, and in-store sustainability initiatives is a key focus for your team
• Control the expenses of your department through strategic management
• Implement appropriate routines for fitting room management and cashier duties, such as conducting transactions and handling returns or exchanges
• Validate the proper execution of all administrative tasks for both staff and processes

Staying fashion-forward involves being aware of the latest trends and fashion statements in the market

• Keep abreast with the fashion world by staying informed on trends, tendencies, styles, brands, products, competitors, and significant influencers
• It is crucial that your team imparts product and fashion insight as well as other relevant information during customer interactions

Team & Development

• Tasked with sourcing talent, integrating new hires, appraising performance, and enhancing the capabilities of your in-store team
• Develop and implement performance assessments and succession planning procedures tailored to support the demands of the business and team
• Sustain and transfer your knowledge and aptitudes within your team
• Collaborating effectively with the in-store Visual Merchandiser team necessitates careful planning and synchronized teamwork to create a visually compelling retail environment
• Embrace the practice of giving and receiving feedback within your team to promote growth, collaboration, and encouragement
• Responsible for orchestrating and managing the team's planning and scheduling
• Sustained interaction with store coworkers to disseminate updates, enhance motivation, and instill inspiration through scheduled meetings and daily exchanges
• Ensure compliance with all operating procedures, customary routines, and legal obligations in all parts of the store
• Be actively engaged in the onboarding and introduction processes, training programs, and courses that are essential for your role and ongoing development

Managing retail operations effectively requires overseeing factors like store layout, pricing strategies, and employee training, while visual and commercial execution is centered around crafting visually appealing product presentations and promotional campaigns

• Keep the sales area and backroom orderly and clean, managing stockroom locations effectively
• Emphasize the importance of garment maintenance in delivering exceptional fashion quality, visually appealing product showcases, and successful commercial endeavors
• - Maintain optimal inventory levels and provide recommendations on allocation for the regional team
• Abide by our internal guidelines and protocols to ensure a complete garment cycle, encompassing the handling of items from delivery to presentation on the sales floor, and execute fitting room routines in accordance with our standards, utilizing the tools and technology available
• Maintain and follow the recommended best practices for managing in-store OMNI services and utilizing in-store tech tools such as the Instore Care App, Click & Collect, and Smart Store functionalities
• Secure a strong balance and oversee the maintenance of price indicators in-store and throughout the sales floor/store in alignment with directives according to global and local strategies & sales market/regional needs to maintain a robust and coherent pricing image throughout the store
• Managing and updating BOH locations to support team members with essential information, health and safety protocols, and overall neatness
• Tasked with managing the daily opening and closing routines of the store

Assistant Store Manager Qualifications:

Who You Are

• Being a successful Assistant Store Manager involves displaying effective leadership capabilities and being ready to take on the responsibility of guiding others.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are motivated by a desire for accomplishment, embracing competition and a performance-driven approach to ensure customer-centricity.

Joining the workforce at H&M presents a wealth of reasons to find joy in your job

• Recognizing the importance of diversity, we value individuals with different backgrounds, such as race, ethnicity, gender, age, religion, sexual orientation, and disability
• The longevity and prosperity of our organization can be attributed to the unwavering commitment to our 7 values, which have been pivotal to our journey over the past 75 years
• Through our Colleague Resource Groups (CRGs), you can connect with colleagues and take advantage of networking opportunities to build community relationships
• In our inclusive workplace, employees are empowered to showcase their true identities without reservation
• Join a diverse global talent community, where opportunities for career growth and aspirations are boundless
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• Display your unique fashion sense by taking advantage of our staff discount at H&M, & Other Stories, and COS

Bonus Information for Assistant Store Manager Assignment

Assistant Store Manager Compensation: The hourly salary range for Assistant Store Managers is forecasted to be $21.39-$25.24

EEOC Code: SLS

Assistant Store Manager's pay category: Hourly compensation and not exempt from certain labor laws

The most crucial responsibilities and qualifications for the job are outlined in this posting, but it is not an exhaustive summary. There is a possibility of additional duties and prerequisites being required for this position by the company.

H&M has assessed this range of compensation as appropriate for this role and location at the current time. The payment by H&M may be more or less than the posted range depending on the qualifications of the candidate. This range is subject to potential modifications in the future.

Committed to fairness, we aim to provide reasonable accommodations for applicants with disabilities. Should you need any assistance or modifications during the application or interview process, please connect with us at https://hm.ethicspoint.com and make use of the Ask a Question feature.

Assistant Store Manager Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

Aside from our global benefits, every local market provides distinct competitive perks and benefits. It is worth mentioning that these benefits may vary depending on the country and type of employment.

We offer: 25% staff discount; medical, pharmacy, vision, and dental coverage; employee assistance program; vacation, wellness, holiday, and parental pay; 401(k); commuter benefits; health; and dependent care FSA. Additionally, we provide voluntary benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We are dedicated to establishing a level playing field in our recruitment process, and thus encourage applicants to avoid submitting a cover letter, as it may introduce inadvertent biases that could impact the assessment.

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our organization is dedicated to promoting a culture where everyone feels welcomed and valued, actively seeking employees who are aligned with our values of inclusiveness and belonging.