Client Care Associate

About BOSSCAT:

At BOSSCAT, we believe in delivering exceptional experiences whether it's through our products, services, or client interactions. We're a bold, forward-thinking company focused on innovation, quality, and above all, people. Our team is dedicated to exceeding expectations and setting new standards in client service.

Position Summary:

As a Client Care Associate at BOSSCAT, you will be the first point of contact for our clients, providing outstanding support, resolving inquiries, and ensuring an excellent customer experience. You'll play a vital role in building client loyalty and upholding the BOSSCAT brand standard of excellence.

Key Responsibilities:

• Serve as a friendly and professional liaison between BOSSCAT and its clients

• Respond to customer inquiries via phone, email, chat, or in-person with accuracy and efficiency

• Resolve client issues promptly while maintaining a positive and solution-oriented attitude

• Maintain detailed and accurate records of client interactions

• Collaborate with internal teams to ensure seamless service delivery

• Proactively follow up with clients to ensure satisfaction and gather feedback

• Identify trends in customer concerns and provide suggestions for improvement

• Uphold BOSSCAT's values in every client interaction

Qualifications:

• Previous experience in customer service, client care, or support role preferred

• Strong interpersonal and communication skills

• Ability to multitask, stay organized, and remain calm under pressure

• Proficient in using CRM systems and basic office software

• Passion for delivering exceptional customer service

• High level of professionalism, empathy, and patience

Why BOSSCAT?

• Collaborative and dynamic team environment

• Opportunities for growth and professional development

• Competitive compensation and benefits

• A culture that values innovation, integrity, and service excellence