Customer Care Representative

About BOSSCAT

At BOSSCAT, customer care is more than a department - it's the heart of our business. We are committed to delivering exceptional experiences through empathy, innovation, and problem-solving. Our company is built on a foundation of collaboration and continuous learning, and we believe in giving our employees the flexibility and tools they need to succeed from anywhere in the U.S.

About the Role

We are seeking a Customer Care Representative who will serve as the first point of contact for our customers. In this role, you will handle inquiries across phone, email, and chat channels while ensuring that every interaction reflects our commitment to quality and care. You'll not only answer questions but also guide customers toward solutions that make their lives easier and their experiences with BOSSCAT more valuable. This position requires patience, strong communication skills, and a proactive approach to solving problems.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via multiple channels.

• Actively listen and identify customer needs, providing tailored solutions.

• Deliver accurate information and proactive updates about products and services.

• Document customer interactions to ensure proper follow-up and resolution.

• Collaborate with operations, product, and support teams to resolve complex concerns.

• Consistently meet or exceed customer satisfaction and quality benchmarks.

Qualifications

• Excellent verbal and written communication skills.

• Strong interpersonal skills with an empathetic approach to problem-solving.

• Ability to multitask in a fast-paced environment.

• Tech-savvy with experience using remote tools and CRM systems.

• Previous customer service experience is a plus but not required.

Why BOSSCAT?

• Competitive compensation package.

• Fully remote position with flexibility to work anywhere in the U.S.

• Company-provided laptop, monitor, and accessories.

• Growth opportunities in a dynamic, customer-first organization.

• Supportive team culture that values innovation and collaboration.

At BOSSCAT, our Customer Care Representatives are not just support agents - they are trusted partners who create meaningful connections with our customers. If you're passionate about helping others and thrive in a collaborative environment, we'd love to hear from you.