Customer Service Representative

Customer Service Representative

Employment Type: Full-Time

Compensation: Competitive | Company-provided laptop, monitor, and accessories

About BOSSCAT

At BOSSCAT, we believe that customer success is the foundation of our growth. We are a forward-thinking organization that combines innovation with a customer-first mindset, ensuring that every interaction leaves a lasting positive impression. Our team thrives in a collaborative, fully remote culture that values communication, continuous learning, and professional development. By equipping our employees with the right tools and resources, we create an environment where they can deliver excellence from anywhere in the U.S.

The Role

We are seeking a dedicated and motivated Customer Service Representative to join our growing team. This individual will act as the first point of contact for customers, managing inquiries through phone, email, and live chat. In this role, you will play a vital part in building trust, resolving issues, and empowering customers to get the most out of BOSSCAT's services. The ideal candidate is empathetic, proactive, and skilled at finding solutions that balance customer satisfaction with company objectives.

Key Responsibilities

• Serve as the initial contact for customer questions, concerns, and requests.

• Actively listen to identify customer needs and provide accurate solutions.

• Communicate updates effectively while coordinating with product, operations, and support teams.

• Ensure timely follow-up by maintaining accurate records of customer interactions.

• Consistently meet or exceed team and individual customer satisfaction goals.

What We're Looking For

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to handle multiple inquiries across different channels.

• Comfortable working with technology and remote collaboration tools.

• Prior customer service experience preferred but not required.

Why You'll Love Working Here

• Competitive compensation package.

• Company-provided laptop, monitor, and essential accessories.

• Opportunities for career growth in a supportive and fast-paced environment.

Join BOSSCAT and become part of a team that values customer success, innovation, and teamwork. If you're passionate about helping people and want to grow your career in a company that invests in you, we’d love to hear from you.