Customer Support Specialist

About BOSSCAT

At BOSSCAT, we're passionate about delivering more than just solutions - we deliver experiences that build trust and long-term relationships. Our mission is to empower customers by ensuring that every interaction is clear, helpful, and personalized. As a remote-first company, we embrace flexibility, collaboration, and continuous improvement, giving our employees the freedom to excel while maintaining balance in their personal lives.

About the Role

We are seeking a Customer Support Specialist to be the voice of BOSSCAT for our customers. In this role, you will provide expert support across phone, email, and chat channels. More than resolving issues, you will educate and guide customers to make the most of our products and services. This role requires strong problem-solving abilities, clear communication skills, and the confidence to navigate both routine questions and more complex challenges. If you are detail-oriented, resourceful, and motivated by helping others, this position offers a rewarding career path in customer experience.

Responsibilities

• Serve as a primary point of contact for customer inquiries and technical issues.

• Provide step-by-step guidance and troubleshooting to ensure smooth resolution.

• Escalate complex issues to specialized teams when needed, while maintaining ownership of follow-up.

• Document all interactions with accuracy and clarity.

• Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.

• Strive to exceed performance goals for responsiveness, accuracy, and customer delight.

Qualifications

• Strong written and verbal communication skills.

• Analytical mindset with the ability to troubleshoot effectively.

• Comfortable using digital platforms, CRMs, and remote work tools.

• Prior experience in technical or customer support is preferred, but not required.

• Positive, team-oriented attitude and eagerness to learn.

Why Join BOSSCAT?

• Competitive pay and benefits.

• 100% remote role with flexible scheduling.

• Laptop, monitor, and essential equipment provided.

• Career development opportunities in a growing organization.

• Supportive, innovative, and customer-first culture.

At BOSSCAT, being a Customer Support Specialist means more than answering questions - it means being a trusted guide for our customers. If you enjoy problem-solving, building relationships, and making a difference, we'd love to welcome you to the team.