Field Service Representative

Job Overview

As a Field Service Representative, you will serve as the face of the company by delivering on-site support, service, and solutions directly to customers. This role involves installing, maintaining, and repairing products or equipment while ensuring high levels of customer satisfaction. You will build trusted relationships with clients, provide technical expertise, and represent the company with professionalism in every interaction.

Key Responsibilities

• Provide on-site installation, maintenance, and repair of company products or equipment.

• Respond promptly to customer service requests and resolve issues efficiently.

• Educate customers on product usage, care, and best practices.

• Conduct routine inspections, testing, and troubleshooting.

• Document all service activities, repairs, and parts usage.

• Identify sales or service opportunities and communicate them to the sales team.

• Maintain company tools, equipment, and service vehicle in good condition.

• Ensure compliance with safety standards and company policies.

• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree in technical, mechanical, or related field preferred.

• Proven experience in field service, customer service, or technical support.

• Strong problem-solving, troubleshooting, and mechanical/electrical skills.

• Excellent communication and interpersonal skills.

• Ability to work independently, manage time, and prioritize tasks.

• Valid driver’s license and willingness to travel frequently.

Why Join Us

• Competitive pay with performance incentives.

• Comprehensive health, dental, and vision benefits.

• Paid training and career advancement opportunities.

• Company vehicle, tools, and resources provided.

• Supportive team culture focused on innovation and service excellence.

About the Company

We are a solutions-driven organization committed to providing exceptional service and support to our customers. With a focus on innovation, reliability, and customer satisfaction, we deliver products and services that help businesses operate more effectively. Our dedicated team of service professionals ensures that every client receives personalized attention and dependable results, making us a trusted partner in the industry.