Financial Center Manager

Make banking a Fifth Third better.

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Position Overview

As a Financial Center Manager Associate (FCMA), you will participate in a comprehensive, customized onboarding and training program that prepares you to lead one of our financial centers. The program includes rotations across Operations, Sales & Service, Lending, Small Business, Preferred Banking, and Sales & Operations Management.

Upon successful completion, you will be placed as a Financial Center Manager, responsible for driving growth, developing your team, and delivering an exceptional customer experience.

Essential Duties and Responsibilities

• Successfully complete the FCMA onboarding program and roadmap, including Consultative Selling Skills Certification.

• Develop proficiency in deepening consumer and small business customer relationships by delivering memorable experiences.

• Gain and maintain in-depth knowledge of Fifth Third’s products, services, processes, and internal resources.

• Master the consultative sales process to proactively identify customer financial needs and recommend appropriate solutions.

• Learn to develop a holistic book-of-business strategy to ensure all customers have a Financial Needs Assessment and are matched to the right banker for ongoing support.

• Cultivate leadership skills to source, develop, coach, and lead a high-performing team that embodies our Core Values.

• Promote a One Bank culture through proactive collaboration with business partners.

• Participate in community outreach and activities that strengthen our local presence.

• Model ethical behavior by following the Bancorp Code of Business Conduct and Ethics and all related policies and procedures.

• Perform other duties as assigned.

Supervisory Responsibilities

• Assist in providing employees with timely, candid, and constructive feedback.

• Support employee development by offering challenging opportunities and recognizing achievements.

• Help create an environment where employees can reach their full potential.

Minimum Knowledge, Skills, and Abilities Required

• Bachelor’s degree OR two (2) or more years of leadership experience in a sales environment.

• Ability to professionally represent Fifth Third Bank in both verbal and written communication.

• Capable of analyzing credit and financial information.

• Demonstrated ability to execute and coach effective sales activities.

• Strong business acumen and sound decision-making skills.

• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). For details, visit mortgage.nationwidelicensingsystem.org.

Working Conditions

• Standard office environment.

• Extended periods viewing computer screens.

• Periodic travel within the Bancorp footprint for meetings and training.

Compensation

The base salary range for this position reflects the broad pay scale for roles within this grade across the U.S. Individual salaries will vary based on experience, skills, education, and location. In addition to base pay, this role is eligible for an incentive compensation plan tied to company, line-of-business, and/or individual performance.

Benefits

Our benefits are designed to support your health, happiness, and financial well-being, including:

• Comprehensive medical, dental, and vision coverage.

• Generous employer-matched 401(k) plan and employee stock purchase plan.

• Flexible paid time off and comprehensive leave programs.

• Unique programs to support your overall mental and physical wellness.

For additional details, please contact your recruiter.

Our Commitment to Inclusion

Fifth Third Bank, National Association, is proud of our engaged and inclusive culture. We ensure equal employment opportunity in all decisions, regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.