In-Store Visual Manager

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A successful In-Store Visual Manager possesses a keen eye for design and a thorough understanding of how visual elements can impact consumer behavior

About the Role

The role of a Visual Merchandiser Manager is pivotal in creating an engaging, elevated, and uniform customer experience by enforcing visual guidelines and commercial acumen. Alongside your store team, you will harness your trend knowledge to oversee the implementation of visual and commercial strategies according to guidelines, actively boosting sales. Your leadership will involve coaching and upskilling the Visual Merchandiser team to secure a sustainable talent pool in your store.

A Day's Events

Working for H&M means that daily activities are constantly evolving, and a regular day will involve managing a variety of responsibilities, including the following

Customer Sales & Profit revolves around the income and profits derived from client sales

• Boost the overall OMNI customer experience in your store by ensuring that visual and commercial curation is in line with the prescribed guidelines through ongoing follow-up
• Ensuring a positive depiction of both yourself and the H&M Brand is crucial when interacting with customers
• Co-work with the Store Manager, Area Visual Manager, and Store teams to determine, implement, and oversee progress towards store visual and commercial aims
• Lead your VM team in managing, scheduling, and prioritizing tasks as per the store activation plan and adjusting to meet business requirements in cooperation with the Store Management team and Area Visual Manager
• Partner with the Store Management team and Area Visual Manager to ensure that the latest global campaigns and sales initiatives are rolled out and finalized on schedule, following H&M Brand Standards
• Support in upholding garment care standards, managing stock levels, and providing recommendations for distributing inventory to Store Management and Area teams
• Perform a review of sales metrics (KPIs) to monitor progress, identify, and prioritize visual and commercial chances with the Store Management team
• Ensure that your VM team creates efficient and effective strategies to increase customer satisfaction to reach sales targets, store goals, budget limitations, and follow-up measures in cooperation with the Store Management team
• Support the Store Management team in enforcing operational procedures, legal standards, communication protocols, and best practices for OMNI services to ensure smooth operations throughout the store

Staying informed about the latest fashion movements empowers individuals to experiment with their style and evolve their fashion sense

• Stay connected to the fashion scene by staying updated on trends, styles, brands, and influential figures.
• Empower your VM team to immerse themselves in fashion and trend awareness by dedicating time to understanding trend theory and creating mood boards for styling techniques. This initiative will enable them to anticipate customer needs and enrich the shopping experience in-store

Team & Development

• Inspire and educate your retail team to stay informed about seasonal transitions, fashion trends, key visual and commercial details, in-store communication, and managing price perception among customers
• Aid in the coaching and advancement of the visual and business capabilities of the VM and Store teams to secure a top-quality product exhibition and commercial representation based on set standards
• Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
• Engaged in recruiting, integrating, evaluating, training, and advancing talent and recently onboarded team members alongside the Store Manager and Area Team
• Implement robust performance management systems to identify high-potential individuals and provide them with opportunities for growth and development
• Coordinate, deliver, and implement visual and business skill-building for you and your team members
• Oversees the completion of Visual Competences & Commercial 4 All trainings by Store teams, tailored to meet the specific learning and development targets for Regional & Sales Market contexts
• Collaborate with the Sales and Area teams to deliver adept personnel for the development of store projects

Putting visual and commercial strategies into practice

• Directing the visual merchandising, commercial styling, and store layout to reflect the commercial calendar, product allocation, store initiatives, and trend forecasts under visual and commercial guidelines
• Ensure that your visual merchandising team upholds best practices in sample selection procedures, incorporating the meticulous monitoring of stockroom inventories for garments, accessories, and footwear, to enable the accurate reflection of trend narratives inspired by the visual and commercial guidelines
• Ensure that your VM team aligns their approach to window displays and styling with visual and commercial guidelines to cultivate an inspiring and revenue-generating customer experience
• Sustain a positive customer flow by optimizing the commercial layout and strategically placing fixtures to highlight trending products and create a cohesive story for shoppers
• Maintaining a strong balance and continuous monitoring of price signs in windows and diverse store areas in compliance with the guidelines derived from the Global strategy and Sales Market requirements should be a priority for the VM and Store teams
• Assist in coordinating with Facilities Management to make sure that the lighting in place is functioning well, aimed at accentuating our products and window displays throughout the store
• Maintain the condition of display forms and interior materials with a sustainable approach
• Partner with the Area Visual Manager to maintain your store's navigation by keeping it in line with the latest guidelines and store layout
• Confirm that your store is well-equipped with the right amount of products for sales and promotional purposes under local norms
• Under local security policies, ensure that the sales floor and backroom are neat, structured, and secure

Essential qualifications for individuals applying for the H&M Visual Manager position

Who You Are

• To succeed in the role of Visual Merchandiser Manager, it is essential to have a deep interest in fashion, a curious demeanor, and a talent for creativity in consistently seeking out inspiration.
• With your deep visual and commercial background, you are empowered to take proactive steps, focus on solutions, and remain flexible in achieving results across various functions.
• Skills honed from the role of a Visual Merchandiser within a store setting
• Demonstrating proficiency in team coaching and talent development, adept at providing leadership that fosters skill enhancement and personal growth
• Adopting a solution-oriented approach to refine product presentation and enhance the execution of commercial strategies in brick-and-mortar locations
• In-depth understanding of retail management, visual merchandising, and operational techniques, along with the application of best practices and tools to enhance performance
• Knowing how to handle, track, and act on the sales equation and weekly sales data is vital

Why You'll Love Working at H&M

• - We respect and value backgrounds that are diverse, which may encompass race, ethnicity, gender, age, religion, sexual orientation, and disability
• For over 75 years, our organization has remained dedicated to a set of seven core values that continue to define our identity and guide our strategic direction
• Engage with fellow colleagues and expand your network through the Colleague Resource Groups (CRGs) offered by our organization
• Encouraging employees to be their authentic selves is a key aspect of our company's inclusive environment
• Connect with a vast global talent community where there are no restrictions to career growth and ambitions
• We are committed to supporting your overall well-being by offering a broad range of benefits, such as health insurance, wellness programs, resources for families, a retirement plan with company contributions, paid leave options, and paid time off, including a community day dedicated to serving your local area
• Show off your unique fashion choices with the staff benefit at H&M, & Other Stories, and COS

Additional Information

The hourly compensation is anticipated to be within the range of $21.87 - $30.36

EEOC Code: SLS

Wage Category: Hourly, Non-Exempt Status

The critical responsibilities and qualifications for this position are underscored in this job posting, but it is not an exhaustive compilation. Other duties and expectations could be assigned as deemed appropriate by the company.

H&M, with integrity, has evaluated and endorsed the displayed range of compensation for this specific position and geographical setting, acknowledging that the actual payment may differ based on the qualifications of the applicant.

We are committed to providing suitable accommodations for candidates with disabilities. Should you require assistance or adjustments during the application or interview process, please connect with us through https://hm.ethicspoint.com and choose the option to Ask a Question.

Benefits:

H&M Group is dedicated to offering its employees appealing benefits and numerous development opportunities worldwide. Our workforce is equipped with a discount card that is valid across all our H&M Group brands, available for use in brick-and-mortar stores and online platforms. The discount privilege covers a diverse range of brands under our umbrella, including H&M (with Beauty and Move lines), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Additionally, all employees are automatically enrolled in our H&M Incentive Program - HIP, providing them with added rewards and incentives. Detailed information on the H&M Incentive Program can be accessed through our official channels.

Besides our worldwide benefits, each local market offers unique competitive advantages and benefits. Please keep in mind that these offerings may vary depending on the type of employment and the country.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

In order to maintain a just and impartial review process, we recommend that you do not include a cover letter with your application, as it often contains information that may unknowingly provoke biases.

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our organization is dedicated to fostering an environment where every individual feels a sense of belonging, and we actively seek out colleagues who embody this same dedication.