Crunch Fitness
Location
Job Type
Full Time, Part Time
Date Posted
29 August 2025
Crunch Fitness is hiring for Member Service Representative jobs near me in Linden,NJ. Apply Now and kickstart your career with Crunch Fitness today!
Member Service Representative
Department: Front Desk / Member Services
Reports To: Front Desk Manager or General Manager
Job Type: Part-Time or Full-Time
Compensation: Hourly, based on experience
About Crunch
Crunch is a No Judgment Gym that believes in making serious fitness fun by combining exercise and entertainment. With an inclusive culture, state-of-the-art facilities, and a commitment to member satisfaction, Crunch is a place where everyone can feel welcome and motivated to achieve their goals.
Position Summary
The Member Service Representative (MSR) is the first point of contact for members and guests. This role is responsible for delivering exceptional service, maintaining a positive and energetic attitude, and creating a welcoming club environment. MSRs play a vital role in ensuring smooth daily operations and an excellent member experience.
Key Responsibilities
Greet all members and guests warmly and professionally
Assist with check-ins, membership questions, and account updates
Promote club offerings, services, and retail items
Maintain cleanliness and organization at the front desk and lobby areas
Handle member concerns and escalate issues as needed
Answer phones and respond to member inquiries
Monitor check-in system and follow all security and guest policies
Support club events, marketing efforts, and lead follow-up as needed
Foster a friendly, team-oriented environment focused on member satisfaction
Qualifications
High school diploma or equivalent required
Previous customer service or front desk experience preferred
Strong interpersonal, communication, and problem-solving skills
Basic computer skills and the ability to learn club management software
Positive attitude, reliability, and a strong work ethic
Ability to work evenings, weekends, and holidays as needed
Perks & Benefits
Competitive hourly wage
Free Crunch gym membership
Discounts on retail and personal training
Opportunities for advancement within a growing company
Fun, high-energy work environment
Crunch is an Equal Opportunity Employer
We are committed to creating a diverse and welcoming workplace where all team members feel valued and empowered.
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