Member Service Representative

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Member Service Representative

Department: Front Desk / Member Services

Reports To: Front Desk Manager or General Manager

Job Type: Part-Time or Full-Time

Compensation: Hourly, based on experience

About Crunch

Crunch is a No Judgment Gym that believes in making serious fitness fun by combining exercise and entertainment. With an inclusive culture, state-of-the-art facilities, and a commitment to member satisfaction, Crunch is a place where everyone can feel welcome and motivated to achieve their goals.

Position Summary

The Member Service Representative (MSR) is the first point of contact for members and guests. This role is responsible for delivering exceptional service, maintaining a positive and energetic attitude, and creating a welcoming club environment. MSRs play a vital role in ensuring smooth daily operations and an excellent member experience.

Key Responsibilities

• Greet all members and guests warmly and professionally

• Assist with check-ins, membership questions, and account updates

• Promote club offerings, services, and retail items

• Maintain cleanliness and organization at the front desk and lobby areas

• Handle member concerns and escalate issues as needed

• Answer phones and respond to member inquiries

• Monitor check-in system and follow all security and guest policies

• Support club events, marketing efforts, and lead follow-up as needed

• Foster a friendly, team-oriented environment focused on member satisfaction

Qualifications

• High school diploma or equivalent required

• Previous customer service or front desk experience preferred

• Strong interpersonal, communication, and problem-solving skills

• Basic computer skills and the ability to learn club management software

• Positive attitude, reliability, and a strong work ethic

• Ability to work evenings, weekends, and holidays as needed

Perks & Benefits

• Competitive hourly wage

• Free Crunch gym membership

• Discounts on retail and personal training

• Opportunities for advancement within a growing company

• Fun, high-energy work environment

Crunch is an Equal Opportunity Employer

We are committed to creating a diverse and welcoming workplace where all team members feel valued and empowered.