Pharmacy Operations Associate

Job Description: Pharmacy Operations Associate

We are currently seeking a detail-oriented and organized Pharmacy Operations Associate to join our team. As a Pharmacy Operations Associate, you will play a crucial role in supporting the day-to-day operations of the pharmacy department, ensuring smooth workflow, and providing excellent customer service to patients and healthcare providers. This position offers the opportunity to work in a fast-paced environment, gain valuable experience in pharmacy operations, and contribute to the overall success of our pharmacy.

Responsibilities:

1. Customer Service: Provide exceptional customer service to patients, healthcare providers, and other stakeholders. Answer phone calls, respond to inquiries, and address concerns in a professional and courteous manner. Assist with prescription drop-offs, pickups, and inquiries at the pharmacy counter.

2. Medication Dispensing: Assist pharmacists with medication dispensing tasks, including counting, measuring, and labeling medications accurately. Prepare prescription orders for pharmacist review and verification, ensuring compliance with regulatory requirements and quality standards.

3. Inventory Management: Receive, stock, and organize pharmacy inventory, including prescription medications, over-the-counter products, and medical supplies. Monitor inventory levels, conduct regular inventory counts, and place orders for stock replenishment as needed.

4. Prescription Processing: Assist with prescription processing tasks, such as data entry, prescription filling, and insurance verification. Verify patient information, medication orders, and insurance coverage to ensure accuracy and completeness of prescription orders.

5. Pharmacy Compliance: Maintain compliance with pharmacy laws, regulations, and policies governing prescription drug dispensing and pharmacy operations. Adhere to HIPAA regulations regarding patient privacy and confidentiality.

6. Administrative Support: Provide administrative support to the pharmacy team, including scheduling appointments, processing paperwork, and maintaining accurate records. Assist with billing, insurance claims, and prior authorizations as needed.

7. Quality Assurance: Participate in quality assurance activities, such as medication error reporting, medication safety checks, and quality improvement initiatives. Follow established protocols and procedures to promote medication safety and prevent errors.

Requirements:

1. Education: High school diploma or equivalent required. Associate degree or certification in pharmacy technology or a related field preferred.

2. Experience: Previous experience in a pharmacy or healthcare setting preferred but not required. Familiarity with pharmacy operations, terminology, and procedures is a plus.

3. Technical Skills: Basic computer skills, including proficiency with pharmacy software systems, data entry, and electronic communication. Ability to learn and use new software applications quickly.

4. Interpersonal Skills: Excellent communication and interpersonal skills. Ability to interact professionally with patients, colleagues, and healthcare providers. Strong attention to detail and accuracy in work.

5. Teamwork: Ability to work effectively as part of a team in a fast-paced environment. Willingness to collaborate with colleagues and contribute to the overall success of the pharmacy department.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Supportive work environment with a collaborative team.
• Comprehensive healthcare coverage, including medical, dental, and vision insurance.
• Retirement savings plan (401(k)) with employer match.
• Paid time off (PTO) and holiday pay.

About CVS Health

CVS Health is building a world of health around every consumer. Our unmatched reach allows us to deliver high-quality, affordable health care when and how individuals choose. We’re on a mission to deliver superior and more connected experiences, lower the cost of care and improve the health and well-being of those we serve.