Regional Director of Operations

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Regional Director of Operations

Job Type: Full-Time

Reports To: Vice President of Operations or Chief Operating Officer

Compensation: Competitive Salary + Bonus + Benefits

Position Summary

The Regional Director of Operations is responsible for overseeing the day-to-day business operations across multiple locations within a designated region. This leadership role ensures that each location consistently meets or exceeds company goals related to revenue, service quality, compliance, and employee engagement.

Key Responsibilities

• Lead and manage a team of General Managers and other operational leaders across all assigned locations

• Ensure operational excellence, profitability, and customer satisfaction within the region

• Drive consistent execution of brand standards, company policies, and operational procedures

• Analyze regional performance metrics and develop strategic action plans for improvement

• Partner with Human Resources to recruit, train, and retain high-performing staff and leadership teams

• Monitor and manage regional budgets, expenses, and profit/loss statements

• Conduct regular site visits to assess performance, deliver coaching, and ensure brand integrity

• Lead the rollout of new initiatives, programs, and systems across the region

• Ensure compliance with all health, safety, and legal regulations

• Serve as the point of contact for escalation issues and regional concerns

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field (Master’s preferred)

• 5+ years of multi-unit operations leadership experience (preferably in fitness, retail, or hospitality)

• Proven success in leading cross-functional teams and managing multiple business locations

• Strong understanding of budgeting, financial analysis, and performance metrics

• Excellent leadership, communication, and decision-making skills

• Ability to travel frequently within the assigned region

Skills & Competencies

• Strategic thinking with hands-on execution ability

• Strong organizational and problem-solving skills

• Ability to build relationships and lead through influence

• Data-driven with a strong focus on KPIs and outcomes

• Conflict resolution and performance management expertise

Benefits

• Competitive salary plus bonus potential

• Health, dental, and vision insurance

• Paid time off and company holidays

• Company car/travel reimbursement (if applicable)

• Retirement plan options

• Professional development opportunities

• Complimentary or discounted services (depending on industry)

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees and applicants, without regard to race, color, religion, gender identity, sexual orientation, age, or any other protected characteristic.