Retail Business Manager

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Job Description:

Immediate opening for Retail Business Manager role - apply now!

H&M invites you to be genuine and dare yourself to advance and create a meaningful impact.

You'll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. By living our Values daily and being your authentic self, you help us reimagine the future of an entire industry by making everyone look, feel and do good.

Exude your individuality while exploring beyond boundaries at H&M.

Successful candidates for the Retail Business Manager position should possess a combination of retail experience, organizational skills, and a customer-focused mindset to excel in this role

Overall Job Summary:

The Retail Business Manager is responsible for reaching the Sales and Profit goals in the Store by setting a plan to deliver the Best Customer Experience. The Retail Business Manager will ensure to have the Best Team and support their development, as well as work with talent and leadership development and structured performance management for the Store Team based on results, values, and leadership. The Retail Business Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This role reports to the Area Sales Manager and includes having the following direct reports: Store Visual Manager (based on volume), Department Manager, Department Supervisor (based on volume), Visual Merchandisers (based on volume), Cash Office Responsible (based on volume), and Sales Associate.

The Cycle of Your Day

Sales and Profit

• Regularly analyze Sales & Profit metrics and take proactive steps to improve performance and profitability
• Align store operations with H&M standards and industry best practices through the implementation of appropriate scheduling strategies that enhance conversion rates, support sales efforts, manage events, execute tasks efficiently, and ensure consistent routines while delivering exceptional customer service within the designated labor hour budget
• Join efforts with the Area and Store team to prioritize activities and provide feedback on store distributions to ensure a favorable inventory assortment that positively impacts selling outcomes
• Ensure that store maintenance is carried out economically while meeting H&M standards and respond proactively to address any maintenance needs
• Work in conjunction with the Store Team to actively prevent losses and ensure Audit guidelines are being upheld
• Be actively involved in the execution of store routines and tasks, which could include responsibilities such as handling the delivery truck, processing garments, implementing reductions, and adjusting prices accordingly

People and Teams

• Supervise and oversee recruitment, training, development, and succession planning for the Store based on H&M's best practices
• Evaluate and address the performance of Store Team members, execute conversations, establish development plans, give feedback, and conduct subsequent check-ins, and implement measures to boost performance in line with the business objectives
• Ensure that there is continual and transparent communication flow with the Store team about Business Performance, Company Culture & Values, and Country/Sales Market/Area/Store targets by conducting daily Store Meetings and regular Leadership Meetings
• Ensure that health and safety requirements, legal obligations, and security procedures are diligently implemented to the standards set by H&M and local laws, ensuring the safety and well-being of employees and customers are upheld
• Strengthen our Company Culture by emphasizing the significance of feedback in our daily activities and enabling the Store Team to also prioritize constructive communication

Financial Accountability

• Ensuring sales efficiency and profitability is a key obligation of the store
• Accurate tracking of sales records and hours accounted for

Retail Business Manager Qualifications

Who You Are

• Supportive, hopeful, resourceful, and ready to delve into untried experiences
• Remaining dedicated to providing exceptional customer service and inspiring a similar commitment in fellow team members
• - Result-driven, with the planning, engagement, and dedication to make it happen
• You have the strength and ability to manage weights exceeding 20 pounds
• The capability to uphold a standing position for lengthy periods, perform bending and stretching motions, engage in repetitive activities, apply pressure, transport, and transfer various items like mannequins, apparel, boxes, and body forms over a short distance
• Capability to climb a ladder and use a step stool for elevated tasks
• Willing to work evenings and weekends with no limitations
• Those with over two years of relevant experience managing employees at a leadership level are encouraged to apply
• It is imperative to have basic computer skills like browser navigation, software interaction, and data entry in today's technological age
• Occasional travel could be needed to support other stores, attend meetings, and partake in training sessions

Additional Information

H&M offers a host of reasons to enjoy your time as an employee there

• A dynamic, team-focused work environment housing a collection of diverse, exceptional, and caring people.
• Infinite scope for development and progress
• Personify your character through your fashion sense. We endorse the idea of dressing in a manner that authentically showcases your personality consistently.
• The offer at H&M, &Other Stories, and COS is something to highlight

Staffing Designation: Salaried, Non-exempt (Exemption possible for locations with high volume)

Retail Business Manager Benefits:

H&M believes in rewarding our employees for their many contributions to our shared success. That's why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company, and we have a comprehensive benefits package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

Our offered benefits feature a discounted rate for employees, alongside all-encompassing coverage for medical, pharmacy, vision, and dental care, coupled with an employee support initiative.

Access more detailed information about our career benefits by clicking on the Benefits section at career.hm.com

EEOC Code: OFM

This job announcement outlines the critical responsibilities and qualifications for the position. However, it is essential to acknowledge that additional tasks and responsibilities may be assigned at the discretion of the company.

H&M assures that the salary range presented is considered accurate for this position at this specific location at the time of the announcement, in good faith. Depending on the credentials of the candidate, H&M has the discretion to offer a salary that falls outside of the posted range. Adaptations to this range may be implemented in the future.