Retail Department Supervisor

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As a Retail Department Supervisor, one is tasked with supervising and coordinating the daily operations of their assigned department to ensure efficiency and productivity

About the Retail Department Supervisor Role:

A key aspect of your role as a Retail Department Supervisor is to conduct thorough assessments of sales performance, utilizing this data to drive informed decision-making processes. By meticulously analyzing sales metrics and subsequent outcomes, you can formulate tailored strategies aimed at maximizing financial results and overall profitability. Furthermore, adopting a proactive approach to planning and implementation is essential in ensuring that operational efficiency is maintained at optimal levels. By strategizing and executing plans that are designed to enhance outcomes and bolster financial gains, you can propel the success of your department and contribute significantly to the broader objectives of the organization.

A Typical Day Unfolds

Working at H&M means no two days are ever the same, but a typical day will include the following Retail Department Supervisor responsibilities*

The generation of revenue and profitability from customer transactions is crucial for a company's growth and financial health

• Your primary role is to oversee the complete customer journey within your store, making sure that both visual displays and commercial setups adhere to global directives
• Maintaining a positive representation of yourself and the H&M brand when interacting with customers
• Understanding the capabilities of your department and acknowledging its strong points can lead to recognizing and pursuing lucrative commercial opportunities that arise
• Set and assess sales and budgetary objectives, formulating strategies to enhance achievements
• Guarantee that customer support is accessible across all sections of the store and equip your team with the skills to proactively market and sell products to patrons
• Your team is dedicated to promoting our Customer Loyalty App, Hello Member, and supporting sustainability initiatives within our stores
• Supervise the financial management of your division to ensure efficiency
• Maintain consistent protocols for dressing room use and the payment process, encompassing transactions, product returns, and exchanges
• Ensure that all administrative tasks for both staff and operations are carried out correctly

Awareness of fashion and trends requires actively keeping abreast of the newest developments and popular styles

• Keep informed about the latest happenings in the world of fashion, including popular styles, emerging trends, renowned brands, merchandise, competition, and influential personalities
• Require your team to share product and fashion insights along with relevant information when interacting with customers

Team & Development

• Accountable for the recruitment, orientation, evaluation, and enhancement of your in-store staff
• Execute thorough performance appraisals and establish a structured process for identifying and grooming future leaders in alignment with organizational objectives
• Maintain and disseminate your knowledge and talents within your team
• Effective collaboration involves strategic planning and cohesive teamwork with the in-store Visual Merchandiser team to achieve common goals
• Engage in giving and receiving feedback among coworkers to enhance learning, personal development, and camaraderie
• Tasked with overseeing the scheduling and organization of team activities
• Consistent engagement with team members at the store to keep them informed, motivated, and energized, whether through daily huddles or weekly check-ins
• Ensure compliance with all operational processes, daily practices, and legal mandates throughout the store
• Take part in the relevant onboarding and introduction activities, training sessions, and courses that cater to your current responsibilities and career advancement

In the realm of retail operations, tasks revolve around ensuring smooth functioning of various store functions, while visual and commercial execution deals with creating attractive product displays and promotional strategies to drive sales

• Keep both the front and back of the store neat and organized, including stockroom spaces
• Maintain a high standard of fashion quality and visually pleasing product presentation while emphasizing the importance of proper garment care
• - Maintain optimal stock levels and contribute recommendations on allocation for the Area team
• Follow our established guidelines and internal protocols to maintain a consistent garment cycle, starting from the delivery of items to their display on the sales floor, and ensure that fitting room processes are conducted according to our set standards by leveraging the tools and technology at hand
• Ensure proper maintenance and utilization of in-store OMNI services and technological tools, including the Instore Care App, Click & Collect, and Smart Store functionalities
• Guarantee a stable equilibrium and the upkeep of price markers in-store and across the sales area/building in accordance with global and local strategies & sales market/regional needs to establish a firm and uniform perception of pricing throughout the store
• Ensuring the organization and maintenance of behind-the-scenes areas to support staff members, emphasizing important details, well-being, and orderliness
• Accountable for the daily commencement and conclusion of store activities

Retail Department Supervisor Qualifications:

Who You Are

• Being a successful Retail Department Supervisor requires demonstrating strong leadership qualities and a willingness to take charge of a team.
• The ideal candidate should possess ambition, excellent communication abilities, be encouraging, skilled in problem-solving through analysis, capable in working with numerical figures, and proficient at handling statistics.
• You are focused on success, driven by a desire for high performance and a competitive spirit to prioritize customer needs.

There are numerous aspects that make working at H&M a highly satisfying experience

• Diversity in backgrounds such as race, ethnicity, gender, age, religion, sexual orientation, and disability is highly esteemed within our organization
• As an organization, we place a strong emphasis on our core values, which have been integral to our growth and success for more than 75 years
• You can engage with our Colleague Resource Groups (CRGs) to discover a sense of community and create networking opportunities with your coworkers
• At our company, you are welcomed to embrace your authentic self while on the job
• Tap into an extensive international network of talented professionals, where the potential for career growth knows no bounds
• Our commitment to your well-being is reflected in the array of benefits we offer, from health insurance and wellness programs to support services for families. Additionally, our retirement plan includes a matching contribution from the company, and we provide various paid time off options, including a special day for community service in your local area
• Take advantage of our employee benefit to exhibit your unique taste at H&M, & Other Stories, and COS

Supplemental Information for Retail Department Supervisor Role

Retail Department Supervisor Compensation: The predicted range for the base salary is $21.39 to $25.24 per hour

EEOC Code: SLS

Retail Department Supervisor's payment status: Hourly and categorized as non-exempt

The primary job responsibilities and qualifications are underscored in this job posting, but it does not encompass all potential duties. Additional obligations may be allocated for this position by the company.

H&M has considered this presented pay scale to be precise for this job and geographic location in good faith at the moment it was published. The ultimate payment made by H&M might be higher or lower than the given range, contingent on the qualifications of the applicant. It is feasible that this range will be adjusted in the future.

Our commitment lies in ensuring that applicants with disabilities receive suitable accommodations. Should you need assistance or modifications during the process of applying or interviewing, feel free to get in touch with us by visiting https://hm.ethicspoint.com and using the Ask a Question option.

Retail Department Supervisor Benefits:

At H&M Group, we provide compelling incentives and vast advancement prospects globally for our employees. Each team member is given access to a discount card that can be used for all the brands under the H&M Group, both in stores and online. The discount is applicable to various brands such as H&M (including Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. In addition to the discount card, all employees are automatically enrolled in our H&M Incentive Program, known as HIP. Further information on the H&M Incentive Program is available here.

Apart from our universal benefits, each local market presents unique competitive incentives and advantages. It should be noted that these offerings might differ based on the employment category and the specific country.

We offer: 25% staff discount; medical, pharmacy, vision, and dental coverage; employee assistance program; vacation, wellness, holiday, and parental pay; 401(k); commuter benefits; health; and dependent care FSA. Additionally, we provide voluntary benefits.

Inclusion & Diversity:

Under the umbrella of H&M Group, H&M is committed to promoting inclusivity, diversity, and equality across all levels of the company. The organization values the collaboration of individuals from various backgrounds, encouraging the exchange of knowledge and ideas among team members. Recognizing the profound impact of a diverse workforce on overcoming challenges and embracing a global perspective, H&M considers all facets of diversity when recruiting new employees.

Our goal is to ensure a just and impartial selection process, and we, therefore, request that candidates avoid submitting a cover letter along with their application, as such materials can inadvertently prompt unconscious biases.

Company Description:

H&M is dedicated to making fashion accessible to all. Our aim is to redefine the fashion landscape by promoting a world where personal expression knows no bounds. Embracing a role at H&M means embracing your true self and beyond. You'll be entrusted with fresh duties from your first day, acquire lifelong skills, and discover novel paths to transform your grand ambitions into reality.

We are dedicated to creating a workplace culture that prioritizes inclusiveness and a sense of belonging, actively seeking individuals who are dedicated to these same principles.