Retail Operations Supervisor

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In the position of Retail Operations Supervisor, one is expected to foster a positive work environment, promote teamwork, and facilitate communication among departmental staff to enhance overall cohesion and collaboration

About the Retail Operations Supervisor Role:

As a Retail Operations Supervisor, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day's Activities

Working at H&M means no two days are ever the same, but a typical day will include the following:

Retail Operations Supervisor responsibilities:

Effective management of customer sales and profit margins is integral to maintaining a competitive edge in the market

• You are accountable for overseeing the overall customer experience in your store, ensuring that visual displays and commercial placements follow global guidelines
• Demonstrating a positive representation of yourself and the H&M brand in customer dealings
• Assume responsibility for the strengths present in your department and engage in the identification and pursuit of commercial opportunities to make strategic advancements
• Develop and review sales and budget objectives, creating strategies to maximize results efficiently
• Maintain a high standard of customer assistance in all store zones and empower your team to actively encourage and sell products to patrons
• Your team is working diligently to promote our Customer Loyalty App, Hello Member, and sustainability initiatives at the in-store level
• Run your division in a manner that maximizes resources and minimizes costs
• Enforce proper procedures for using fitting rooms and conducting transactions, which encompass processing returns and facilitating exchanges
• Guarantee that all administrative protocols for both individuals and functions are followed accordingly

Fashion and trend awareness encompass having a keen sense of what is currently in vogue and stylish

• Stay current with the fashion sector by keeping track of trends, inclinations, styles, trademarks, products, competition, and relevant influencers
• Have your team offer product and fashion expertise along with additional relevant information when engaging with customers

Team & Development

• Accountable for recruiting, orienting, appraising, and advancing the skills of the workforce within the retail setting
• Create and execute performance evaluations alongside succession plans to meet the business and team necessities efficiently
• Uphold and convey your intelligence and skills to your team
• Working in tandem with the in-store Visual Merchandiser team involves strategic planning and cooperative teamwork to enhance the store's visual appeal
• Utilize feedback-sharing opportunities with coworkers as a way to learn, progress, and offer solidarity to one another
• In charge of arranging and overseeing the team's timetable and agenda
• Persistent communication with store associates to update, stimulate, and uplift their spirits by organizing daily or weekly discussions and gatherings
• Uphold the observance of all procedures, routines, and legal requirements in every facet of the establishment
• Attend the necessary onboarding and orientation activities, training courses, and relevant sessions that contribute to your role and future development

An integral part of retail operations is streamlining logistics and supply chain management, while visual and commercial execution focuses on implementing creative merchandising strategies to captivate consumers

• Ensure cleanliness and organization in both the front and back of the store, including stockrooms
• Prioritize meticulous garment care to achieve high fashion standards, visually enticing product presentation, and effective commercial outcomes
• - Ensure adequate stock levels and offer input on distribution plans for the Area team
• Uphold our internal standards and procedures to guarantee a smooth garment cycle, beginning with the receipt of products through to their arrangement on the sales floor, and conduct fitting room activities in adherence to our set guidelines while leveraging the tools and technology provided
• Implement proper upkeep and adhere to best practices for all in-store OMNI services, in-store tech tools, and resources like the Instore Care App, Click & Collect, and Smart Store features
• Maintain a solid balance and ensure the display of price signs within the store and across the sales floor/store in accordance with guidelines based on global and local strategies & sales market/regional requirements to achieve a strong and consistent pricing perception throughout the store
• Ensuring the tidiness and safety of back-of-house areas, providing key information and promoting a healthy work environment for colleagues
• In charge of overseeing the daily opening and closing duties of the store

Retail Operations Supervisor Qualifications:

Who You Are

• Success in the role of Retail Operations Supervisor requires having the qualities of a strong leader and being willing to take on the responsibility of managing a team.
• Ideal candidates will be ambitious, effective communicators, supportive individuals, analytical problem-solvers, adept at working with numbers, and skilled in statistical management.
• Your drive for achievement is fueled by a focus on performance and a competitive attitude, always with a strong emphasis on customer satisfaction.

Several compelling factors contribute to the appeal of working at H&M

• Within our community, we honor and celebrate diverse backgrounds that encompass race, ethnicity, gender, age, religion, sexual orientation, and disability
• With a history spanning over 75 years, our organization stands out for being deeply rooted in our 7 core values that serve as the bedrock of our operations
• Engagement with our Colleague Resource Groups (CRGs) allows you to form bonds with colleagues and explore networking opportunities in the community
• Embracing individuality is a cornerstone of our company culture, fostering a work environment where authenticity thrives
• Engage with a vast international talent pool, where there are endless prospects for career enhancement and goals
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• Showcase your personal style by employing our employee discount at H&M, & Other Stories, and COS

Added Details for Retail Operations Supervisor Position

Retail Operations Supervisor Compensation: The expected hourly base pay falls within the $21.39 to $25.24 bracket

EEOC Code: SLS

Payment arrangement for Retail Operations Supervisor: Hourly and classified as non-exempt

This job listing emphasizes the essential responsibilities and qualifications needed for the role but is not exhaustive. Additional duties and requirements may be given by the company for this job.

H&M, in good faith, has reviewed this displayed compensation range as the correct salary bracket for this position and area when it was posted. The actual payment from H&M could differ from the range displayed, depending on the qualifications of the candidate. There is a possibility that this range may be adjusted in the future.

We strive to provide suitable accommodations for candidates with disabilities. If you need any form of assistance or adjustments during the application or interview process, please contact us through the link https://hm.ethicspoint.com and utilize the Ask a Question tool.

Retail Operations Supervisor Benefits:

H&M Group values providing its employees with attractive benefits and comprehensive development opportunities worldwide. Every member of the team is given a discount card that can be utilized across all H&M Group brands, whether in-store locations or online. The discount is applicable to multiple brands, including H&M (along with Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Alongside this benefit, all employees are automatically enrolled in the H&M Incentive Program - HIP. Further insights about the H&M Incentive Program can be found on our dedicated platform.

All our local markets offer unique competitive advantages and benefits, alongside our global benefits. It is important to remember that these perks may vary depending on the country and the type of employment.

We offer: 25% staff discount; medical, pharmacy, vision, and dental coverage; employee assistance program; vacation, wellness, holiday, and parental pay; 401(k); commuter benefits; health; and dependent care FSA. Additionally, we provide voluntary benefits.

Inclusion & Diversity:

H&M is a part of the H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive as possible, and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are taken into consideration in our recruitment process.

Our commitment to fostering a just and equal selection process leads us to ask applicants not to attach a cover letter with their application to prevent the potential activation of unconscious biases.

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

We are dedicated to nurturing a culture that celebrates diversity and fosters a sense of belonging, actively seeking out individuals who share our commitment to inclusivity.