Retail Shift Supervisor

Looking for Retail Shift Supervisor jobs near Edmonds, WA? H&M is hiring Retail Shift Supervisor jobs now—apply today and join our team!

Key responsibilities of a Retail Shift Supervisor include monitoring and evaluating departmental KPIs, identifying areas for improvement, and implementing action plans to address any deficiencies

About the Retail Shift Supervisor Role:

As a Retail Shift Supervisor, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day's Comings and Goings

Working at H&M means no two days are ever the same, but a typical day will include the following Retail Shift Supervisor responsibilities*

Customer Sales & Profit play a pivotal role in determining the financial performance and sustainability of a company

• Your primary task is to ensure the complete customer journey within your store is curated to match international standards for visual and commercial aspects
• Promoting a positive perception of yourself and the H&M brand during customer engagements
• It's vital to acknowledge and manage the strengths within your department while actively identifying and responding to commercial opportunities for continued progress
• Formulate and analyze sales and budget targets, devising strategies to improve achievement outcomes
• Ensure that customer support is provided in every area of the store, and equip your team with the ability to actively promote and sell products to clients
• Your team demonstrates a strong commitment to promoting our Customer Loyalty App, Hello Member, and sustainability initiatives in our stores
• Guide your team in managing the department's finances in a cost-effective manner
• Follow the designated guidelines for fitting room operations and checkouts, encompassing transactional tasks, returns, and item exchanges
• Ensure the accurate handling of all administrative responsibilities for both personnel and operations

Fashion and trend awareness require having a good grasp of what styles and designs are currently in demand

• Stay updated on the fashion scene by following trends, styles, brands, products, competition, and relevant influencers
• Task your team with sharing product and fashion knowledge alongside other pertinent information during customer engagements

Team & Development

• Responsible for the staffing process, onboarding procedures, performance assessments, and professional development of the team in the store
• Establish and execute performance evaluations and succession arrangements to cater to the business and team requirements adequately
• Hold firm to and share your understanding and talents with your team
• Strategic planning and harmonious teamwork with the in-store Visual Merchandiser team are key factors in achieving successful collaboration and impactful visual displays
• Take part in feedback discussions with colleagues to develop skills, broaden knowledge, and offer backing to one another
• Accountable for ensuring the team's plans and schedules are efficiently organized
• Periodic engagement with store team members to keep them in the loop, energize their efforts, and kindle their drive with regular touchpoints and meetings
• Maintain the implementation of all protocols, routines, and legal requirements throughout the entire store
• Participate in the onboarding and introduction procedures, training modules, and courses that are applicable to your role and career advancement

Retail operations demand attention to detail in areas such as inventory control, vendor relationships, and sales forecasting, whereas visual and commercial execution involves bringing brand concepts to life through innovative visual displays

• Maintain a clean and well-organized store environment in both customer-facing and storage areas
• Maintain a focus on garment care to uphold high fashion standards, visually appealing product presentation, and successful commercial outcomes
• - Secure sufficient stock levels and give insights on allocation to the Area team
• Follow our established standards and procedures to uphold a consistent garment cycle, covering the processes from item delivery to display in-store, and conduct fitting room procedures in line with our prescribed routines while making use of the tools and technology provided
• Stay informed and compliant with the guidelines for in-store OMNI services, in-store technology tools, and resources like the Instore Care App, Click & Collect, and Smart Store applications
• Ensure a stable balance and regulate the presentation of pricing labels within the retail outlet and across the sales premises according to guidelines that adhere to global and local strategies & sales market/regional prerequisites to uphold a resilient and uniform pricing impression throughout the store
• Maintaining the tidiness and safety of behind-the-scenes areas for all colleagues by updating key information and health and safety guidelines
• Responsible for the daily commencement and termination of store tasks

Retail Shift Supervisor Qualifications:

Who You Are

• To succeed as a Retail Shift Supervisor, it is crucial to possess strong leadership abilities and a desire to oversee the performance of others.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, and capable of working with numbers and managing statistics.
• Your focus on achievement shines through in your dedication to performance and competition, all while keeping the customer's needs at the forefront.

Working at H&M delivers a host of advantages that make it a desirable workplace

• At our core, we prioritize the inclusivity of various backgrounds such as race, ethnicity, gender, age, religion, sexual orientation, and disability
• As an organization, we attribute our sustained success over 75 years to our unwavering dedication to the 7 values that define our identity and shape our philosophy
• Participating in our Colleague Resource Groups (CRGs) gives you the chance to connect with colleagues and discover networking possibilities within the community
• At our company, you are supported in expressing your unique self while fulfilling your job responsibilities
• Interact with a large worldwide pool of skilled professionals, where there are no limits to career advancement and ambitions
• We believe in supporting your overall wellbeing and offer comprehensive benefits, inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• Use our employee benefits to express your style through shopping at H&M, & Other Stories, and COS

Extra Content for Retail Shift Supervisor Role

Retail Shift Supervisor Compensation: The projected hourly base pay for Retail Shift Supervisors is between $21.39 and $25.24

EEOC Code: SLS

The Retail Shift Supervisor's wages are non-exempt and are paid on an hourly basis

The main job responsibilities and requirements are detailed in this announcement, but it is not a comprehensive overview. Additional duties and criteria may be defined at the discretion of the company for this position.

H&M has evaluated the posted compensation range in good faith as the accurate amount for this position and location at the time of posting. The actual payment by H&M may vary from the range published due to candidate qualifications. This range may be adjusted in the future.

Our dedication is to support applicants with disabilities by offering reasonable accommodations. If you require assistance or changes during the application and interview process, please reach out to us through the link https://hm.ethicspoint.com and utilize the Ask a Question option.

Retail Shift Supervisor Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, each local market has its own set of competitive advantages and benefits. Please note that these offerings may differ based on the type of employment and the country.

We offer: 25% staff discount; medical, pharmacy, vision, and dental coverage; employee assistance program; vacation, wellness, holiday, and parental pay; 401(k); commuter benefits; health; and dependent care FSA. Additionally, we provide voluntary benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

Ensuring a fair and inclusive evaluation process is paramount to us, which is why we advise against including a cover letter in your application to eliminate the possibility of unintentional biases.

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

We strive to create a workplace where all employees feel a sense of belonging and inclusion, actively seeking out colleagues who are committed to fostering this type of environment.