Retail Store Manager

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Company Description

Immediate job opening available for Retail Store Manager position

H&M encourages you to embrace your individuality and strive to develop and create an impact.

From the very beginning, you will be entrusted with fresh tasks, acquire valuable lifelong abilities, interact with diverse individuals who will become like family to you, and begin devising strategies to achieve your ambitious goals. Through the consistent practice of our core principles and embracing your true identity, you actively contribute to reshaping the trajectory of an entire sector by enhancing the well-being and appearance of everyone involved.

Embrace your true self and explore additional facets of your identity at H&M.

The job description for a Retail Store Manager outlines the responsibilities and duties associated with overseeing the operations of a retail establishment

Overall Job Summary:

The Retail Store Manager plays a crucial role in achieving sales and profit targets within the store by devising strategies to provide an excellent customer experience. They are tasked with cultivating a top-performing team, fostering their growth, and overseeing talent and leadership development, along with implementing an organized performance assessment system based on outcomes, principles, and leadership qualities. Adherence to legal obligations and H&M guidelines, policies, and protocols is essential for the Retail Store Manager to meet the needs of customers and team members effectively.

This role reports to the Area Sales Manager and oversees the following team members: Store Visual Manager (depending on sales volume), Department Manager, Department Supervisor (depending on sales volume), Visual Merchandisers (depending on sales volume), Cash Office Responsible (depending on sales volume), as well as Sales Associates.

Your Daily Routine

Sales and Profit

• Consistently examine and monitor Sales & Profit Key Performance Indicators and respond with appropriate measures to enhance outcomes
• Maintain compliance with H&M guidelines, store procedures, and industry best practices by implementing efficient scheduling strategies to enhance sales performance and facilitate business operations. This involves optimizing staff allocation for tasks such as moving inventory, managing sales, coordinating events, completing assigned duties, and adhering to established routines while delivering exceptional customer service within the designated labor hours budget
• Collaborate with the Area and Store team to rank tasks and offer input on store distributions to ensure optimal inventory levels that directly influence sales
• Implement cost-effective strategies to maintain the store in line with H&M standards and take necessary measures as needed
• Collaborate with the Store Team to proactively minimize losses and adhere to all Audit guidelines effectively
• Engage in carrying out store procedures and duties such as handling the delivery truck, processing garments, implementing reductions, and updating prices

People and Teams

• Supervise and control the recruitment, training, advancement, and future leadership preparation for the Store in alignment with H&M's top standards
• Assess and oversee the Store Team members' performance, conduct discussions, create development strategies, offer feedback, and conduct subsequent check-ins, and implement measures to enhance performance in line with business requirements
• Maintain consistent and transparent communication with the Store team regarding Business Performance, Company Culture & Values, and Country/Sales Market/Area/Store objectives by conducting daily Store Meetings and weekly/monthly Leadership Meetings
• Ensure that compliance with H&M standards and local regulations in handling health, safety, legal, and security matters is maintained, prioritizing the safety of both employees and customers consistently
• Enhance our Company Culture by encouraging regular feedback within our daily operations and guiding the Store Team to follow suit

Financial Accountability

• Store's responsibility for generating sales and maximizing profits
• Precise documentation of sales data and hours worked

Retail Store Manager Qualifications

Who You Are

• Open-minded, optimistic, innovative, and ready to experiment with fresh ideas
• Showing a deep enthusiasm for customer service and motivating others to excel in it
• - Goal-oriented, equipped with the strategic thinking, involvement, and drive needed to achieve results
• You can easily manage to carry weights exceeding 20 pounds
• The capacity to remain upright for extended periods, flex and extend the body, participate in recurring movements, exert force, haul, and transport objects (such as mannequins, garments, containers, body forms, etc.) over a limited distance
• Skill in ascending a ladder and utilizing a footstool
• Flexibility in scheduling, encompassing both evenings and weekends
• Experience of more than two years leading employees at a management level is valued
• Computer literacy, including skills in web browsing, using software, and inputting data, is essential
• Travel may be necessary to provide assistance to other store locations, attend meetings, and participate in training sessions

Additional Information

The reasons to enjoy working at H&M are plentiful

• A lively, collaborative work setting with a team of distinct, varied, and compassionate people.
• Unlimited potential for advancement and progress
• Express your unique self through your choice of attire. We advocate for reflecting your personality in your daily clothing selection.
• Have we highlighted the markdown at H&M, &Other Stories, and COS?

Job Status: Salary, Non-exempt (Exempt for high-volume locations)

Benefits:

H&M values its employees and acknowledges their efforts by providing a variety of inclusive benefits that promote well-being both on and off the job. The company is committed to offering a comprehensive benefits package in line with its ethos of social responsibility. Kindly be aware that eligibility criteria for these benefits may vary depending on job status.

Our package includes a 25% discount for employees, along with medical, pharmacy, vision, and dental benefits, as well as an employee assistance program.

Access more in-depth information about our career opportunities by visiting our careers website. Simply click on the Benefits section located at career.hm.com for further details

EEOC Code: OFM

This job listing outlines the key duties and qualifications necessary for the position. It may not encompass all aspects of the role, as the company reserves the right to assign further responsibilities as needed.

H&M states that the disclosed salary range is believed to be precise for the specific position and location at the time of publication, in a genuine manner. H&M reserves the right to offer a salary higher or lower than the range depending on the candidate's credentials. Any adjustments to this range might be made in the future.