Retail Visual Manager

The primary duty of a Retail Visual Manager is to enhance the overall aesthetic of the store through the strategic placement of merchandise and decorations

About the Role

In the role of Retail Visual Manager, you are instrumental in creating an inspiring, elevated, and coherent customer journey by enforcing visual benchmarks and commercial prowess. Working alongside your store team, you will use your knowledge of emerging trends to oversee the implementation of visual and commercial strategies in accordance with the established guidelines to actively propel sales in your store. Your duties include leading, coaching, and advancing the Visual Merchandiser team through continuous training to establish a stable talent pool within your store.

Experience of a Day

A role at H&M promises a consistently changing work atmosphere, where employees can anticipate a set of standard responsibilities to handle each day, such as the following

Customer Sales & Profit pertains to the revenue and profits resulting from customer sales activities

• Optimize the total OMNI customer experience in your store by adhering to guidelines for visual and commercial curation through consistent follow-ups
• Showing a positive attitude towards customers while representing yourself and the H&M Brand is key
• Coordinate efforts with the Store Manager, Area Visual Manager, and Store teams to establish, carry out, and evaluate store visual and commercial benchmarks
• Take the lead in assisting your VM team to structure, schedule, and prioritize assignments following the store activation plan, and adapt as required to meet business demands collaboratively with the Store Management team and Area Visual Manager
• Work closely with the Store Management team and Area Visual Manager to oversee the timely kick-off and completion of the most recent global campaigns and sales activities while adhering to H&M Brand Standards
• Help maintain garment quality, oversee stock levels, and provide guidance on distributing inventory to Store Management and Area teams
• Undertake a sales report (KPIs) evaluation to oversee achievements, pinpoint, and classify visual and business opportunities jointly with the Store Management team
• Guarantee that your VM team establishes effective and efficient plans to improve customer satisfaction in order to meet sales targets, store goals, budget constraints, and required follow-up procedures in collaboration with the Store Management team
• Collaborate with the Store Management team to ensure that all processes for OMNI services, operational routines, legal obligations, and communication strategies are consistently followed and implemented in all areas of the store

Understanding the ever-evolving world of fashion helps individuals make informed choices about their personal style

• Stay in the loop with the fashion industry by monitoring trends, styles, brands, and influencers to stay relevant.
• Encourage your VM team to invest time in enhancing their fashion and trend awareness through studying trend theory and creating mood boards for styling techniques. This proactive approach can help anticipate customer demands and enrich the shopping experience within the retail environment

Team & Development

• Motivate and educate your store team to stay current on seasonal changes, fashion trends, relevant visual and business updates, in-store messaging, and customer perception of pricing
• Assist in the training and development of the visual and business skills of the VM and Store teams to ensure the excellence of product display and commercial representation as outlined
• Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
• Accountable for conducting recruitment, orientation, performance assessment, skill enhancement, and professional growth initiatives for employees and newcomers working with the Store Manager and Area Team
• Foster a culture that values talent and invests in their growth and development to meet the evolving needs of your store
• Plan, deliver, and oversee visual and marketing skills training for you and your co-workers
• Verifies that the Visual Competences & Commercial 4 All training requirements are fulfilled by Store teams as per the specific learning and development objectives for each region and sales market
• Offer assistance to the Sales Market and Area teams by providing the talents necessary for the expansion of store projects

Practical application of visual and commercial concepts

• Responsible for curating the visual and commercial aspects of the store through the coordination of displays, merchandise placement, and styling decisions that are informed by the commercial calendar, allocation schedule, store activities, and trend analyses per established visual and commercial criteria
• Advise your visual merchandising team on adopting standardized processes for sampling, including maintaining precise garment, accessory, and shoe quantities in storage, to uphold the alignment of trend narratives with the visual and commercial guidelines derived from inspiration sources
• Guide your VM team to secure window presentations and styling in line with brand guidelines to deliver an exceptional and commercially viable customer experience
• Securing a good customer flow requires careful attention to detail in how the commercial layout is structured and how fixtures are utilized to showcase trending products and create an appealing story for customers
• Maintain a proper balance and regular upkeep of price signs in windows and throughout the store following the specified guidelines as per the Global strategy and Sales Market standards, which should be implemented effectively by the VM and Store teams
• Partner with Facilities Management to verify the functionality of all lighting elements, arranged to illuminate and emphasize our merchandise and window exhibits throughout the store
• Uphold the quality and sustainability of display forms and interior materials through regular maintenance
• Align with the Area Visual Manager to uphold and keep your store navigation current, following the latest guidelines and store structure
• Verify that your store is stocked with enough merchandise for sales and promotional events, following local guidelines
• Keep the retail space and storage area clean, arranged, and secure following the security procedures specific to the area

Prerequisites for aspiring Retail Visual Managers

Who You Are

• Success as a Visual Merchandiser Manager hinges on having a genuine interest in fashion, a curious mindset, and the ability to think creatively while actively seeking out innovative ideas.
• Leveraging your extensive visual and commercial knowledge, you are capable of taking a proactive approach, emphasizing problem-solving, and showing flexibility to achieve results across various functions.
• Knowledge obtained from working as a Visual Merchandiser in a brick-and-mortar store
• Experienced in team coaching and talent development, showcasing effective leadership qualities that encourage upskilling and personal advancement within the team
• Applying a solution-focused methodology to improve product presentation and maximize commercial impact within the store environment
• Comprehensive knowledge of retail management fundamentals, visual merchandising tactics, and operational efficiencies, including the utilization of best practices and tools
• Proficiency in managing, tracking, and responding to the sales equation and weekly sales updates is key

Why You'll Love Working at H&M

• - We place importance on inclusivity across a spectrum of backgrounds, like race, ethnicity, gender, age, religion, sexual orientation, and disability
• Guided by a set of seven unique values, we have been able to navigate our path to success over the past 75 years, emphasizing the importance of integrity and principles in all that we do
• Join our Colleague Resource Groups (CRGs) to discover a community of like-minded individuals and networking prospects with coworkers
• We promote a work culture that embraces diversity and encourages employees to express their true selves
• Join a extensive international talent community where there are unlimited chances for career development and goals
• We prioritize your overall well-being by providing an extensive benefits package that includes health insurance, wellness programs, family support initiatives, a retirement savings plan with employer contributions, paid time off, as well as a community service day to give back to your local community
• Expressing your individuality is made easier with the staff discount offered at H&M, & Other Stories, and COS

Additional Information

The hourly pay is estimated to be in the range of $21.87 to $30.36

EEOC Code: SLS

Earnings: Hourly Rate, Non-Exempt

The essential duties and prerequisites for this job are highlighted here, but it is not a comprehensive overview. Additional responsibilities and qualifications may be delegated at the company's discretion.

The compensation range posted by H&M for this position and location has been verified as appropriate by their assessment, although the final payment offered may deviate depending on the candidate's expertise.

We are devoted to accommodating applicants with disabilities accordingly. If you need help during the application or interview process, please reach out to us via https://hm.ethicspoint.com and make use of the Ask a Question function.

Benefits:

H&M Group provides its employees with attractive perks and extensive opportunities for growth across the globe. All team members are issued a discount card that can be utilized at all our H&M Group brands, whether making purchases in-store or online. This discount facility is valid for a range of brands under our purview, including H&M (encompassing Beauty and Move lines), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Moreover, in conjunction with the discount benefit, all employees are automatically enrolled in our H&M Incentive Program - HIP, which offers them additional rewards and incentives. Further details about the H&M Incentive Program can be accessed through the provided resources.

All local markets, in addition to our global benefits, offer various competitive advantages and benefits. Please bear in mind that these offerings could differ based on the type of employment and location.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:

H&M Group places a strong emphasis on cultivating workplace environments that are welcoming, diverse, and equitable, thereby ensuring that all employees feel valued and empowered to contribute their unique perspectives. By fostering a culture that embraces diversity and inclusion, the organization aims to harness the collective power of varied viewpoints to drive innovation and enrich collaboration within teams. Recognizing the positive impact of diversity on problem-solving, creativity, and relationships with stakeholders, H&M Group integrates considerations of all diversity dimensions into its recruitment processes.

To uphold fairness and equality during our evaluation process, we kindly urge you to avoid attaching a cover letter to your application, given that it may contain information that could prompt accidental biases.

Company Description:

At H&M, our goal is to democratize fashion and revolutionize the fashion industry. We aspire to shape a new era in fashion where self-expression is at the forefront. As an H&M team member, you are encouraged to be authentic and much more. You will be given new responsibilities from the very beginning, learn skills that will serve you well throughout your life, and discover innovative ways to bring your big dreams to fruition.

Our commitment is to establish a workplace culture that embraces diversity and promotes a sense of community, seeking like-minded individuals to join our team.