Sales Department Manager

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The job description for a Sales Department Manager involves outlining the responsibilities and duties expected of an individual overseeing a specific department within an organization

About the Sales Department Manager Role:

In the role of Sales Department Manager, it is crucial to act as a guiding force for your team, fostering unity and motivation. Through uniting individuals, you can instill a sense of inclusivity that fosters teamwork and a mindset of innovation, ultimately contributing to the success of both yourself, your team, and the organization as a whole. Prioritizing the establishment of a collaborative and entrepreneurial environment can greatly enhance the operational and visual aspects of your store, elevating the experience for customers and colleagues alike. It is imperative to have a comprehensive understanding of your store's strengths, identify potential growth areas, and stay attuned to the strategies employed by competitors in the market.

A Day in My Routine

At H&M, each day differs with a range of tasks, but a standard day involves fulfilling the duties of a Sales Department Manager

Customer Sales & Profit are paramount in driving business success and sustainability

• You are in charge of managing the overall customer experience in your store, guaranteeing that the visual and commercial aspects align with international standards
• Portraying a favorable image of yourself and the H&M brand while engaging with customers
• Being mindful and accountable for the strengths within your department is essential, as is recognizing and seizing potential business prospects to capitalize on them effectively
• Develop and evaluate sales targets and financial objectives, devising strategies to maximize performance outcomes
• Make sure that customer assistance is available throughout the entire store and empower your staff to effectively engage in promoting and selling items to clients
• Your team is currently engaged in the active promotion of our Hello Member Customer Loyalty App and in-store sustainability efforts
• Oversee your department with a focus on optimizing expenses
• Make sure that proper procedures are followed in the dressing room and at the cash register, covering activities such as purchases, refunds, and swapping items
• Make sure all administrative processes for both personnel and procedures are executed accurately

Being fashion-conscious involves staying up-to-date with the latest styles and trends in the industry

• Stay current with the fashion industry by staying abreast of trends, developments, preferences, labels, merchandise, rivals, and key social media figures
• Make sure your team imparts product and fashion expertise alongside additional pertinent details throughout customer engagements

Team & Development

• In charge of hiring, integrating, overseeing performance, and enhancing the skills of your team within the retail environment
• Conduct comprehensive employee assessments and talent development strategies to meet the demands of the business and team requirements
• Keep and pass on your expertise and abilities to your team members
• Working together, coordinating efforts, and fostering teamwork with the in-store Visual Merchandiser team are essential components of successful collaboration
• Collaborate with your peers to exchange feedback as a means of fostering growth and mutual assistance
• In charge of coordinating and organizing the team's plans and timelines
• Routine interaction with store associates to share updates, boost morale, and encourage them through various methods like frequent meetings or daily briefings
• Uphold adherence to all protocols, practices, and statutory obligations across all sections of the establishment
• Engage in the applicable onboarding procedures, orientation sessions, and educational opportunities that align with your position and potential growth

Retail operations involve managing the day-to-day activities of a retail business, while visual and commercial execution focuses on the strategic presentation and marketing of products in a retail environment

• Maintain a well-organized sales floor and storage areas, ensuring cleanliness and orderliness
• Guarantee top-notch fashion standards, appealing product display, and effective marketing through meticulous garment maintenance
• - Ensure adequate inventory levels are maintained and offer insights on distribution to the regional team
• Make sure that the entire process of handling clothing items, from receiving them to presenting them for sale, and carrying out fitting room procedures, adheres to our internal guidelines and standards while making the most of the available tools and technology
• Maintain and adhere to recommended standards for all in-store OMNI services and technological resources, such as the Instore Care Application, Click & Collect, and Smart Store features
• Ensure a solid equilibrium and uphold the display of price indicators within the store and across the retail space in alignment with both international and domestic strategies as well as sales market specifications and regional demands to maintain a robust and uniform pricing image across the store
• Maintaining and managing back-of-house spaces for all team members, focusing on crucial details, safety measures, and cleanliness
• In charge of commencing and concluding store operations each day

Sales Department Manager Qualifications:

Who You Are

• To excel as a Sales Department Manager, it is important to possess strong leadership skills and a willingness to take on the responsibility of overseeing others.
• To excel in this role, you need to have ambition, strong communication skills, be a team player, adept at problem-solving analytically, skilled in working with numerical data, and proficient in statistical management.
• You are goal-driven, finding motivation in striving for excellence and competing to prioritize customer satisfaction.

The reasons why you will enjoy being part of the team at H&M are plentiful

• Embracing a variety of backgrounds is important to us, encompassing race, ethnicity, gender, age, religion, sexual orientation, and disability among others
• We take great pride in being a values-centric company, led by our 7 distinct principles that have played a key role in our achievements for more than seven decades
• You will be able to utilize our Colleague Resource Groups (CRGs) for connecting with colleagues and exploring networking possibilities within the community
• Our company promotes a culture of inclusivity, allowing you to express your true self in the workplace
• Gain entry to a vast worldwide pool of skilled individuals, where there are boundless opportunities for career advancement and ambition
• We are committed to promoting your holistic health and provide a wide range of benefits, such as health coverage, wellness initiatives, and resources for families. Our package also includes a retirement savings plan with employer contributions, various paid leave options, and an opportunity to participate in community service through a designated day off
• Utilize our staff discount to showcase your individual flair at H&M, & Other Stories, and COS

Further Details for Sales Department Manager Position

Sales Department Manager Compensation: The anticipated hourly base pay range is between $21.39 and $25.24

EEOC Code: SLS

Pay classification for Sales Department Manager: Not exempt and compensated on an hourly basis

This job advertisement emphasizes the key duties and qualifications necessary for the position and may not cover all aspects. Extra tasks and requirements could be designated by the company for this role.

H&M has evaluated this salary range with honesty as the appropriate compensation for this position and area at the current time. The actual payment from H&M could be higher or lower than the range specified based on the qualifications of the individual. There is a possibility that this range will be altered at a later date.

We are dedicated to offering appropriate support for candidates with disabilities. If you need any help or adjustments during the application or interview stages, please reach out to us via the link https://hm.ethicspoint.com and utilize the Ask a Question feature.

Sales Department Manager Benefits:

We provide enticing perks and abundant growth possibilities worldwide for all team members at H&M Group. Every staff member receives a special discount card that can be utilized across all our H&M Group labels both in physical outlets and on the internet. The discount applies to a range of brands including H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Apart from the discount benefit, all our employees are automatically enrolled in our H&M Incentive Program - HIP. More details regarding our H&M Incentive Program can be found here.

All the regional markets provide various competitive advantages and benefits in addition to our worldwide offerings. It is important to keep in mind that these benefits may vary depending on the type of employment and the country of operation.

We provide employees with a 25% discount on staff purchases, along with healthcare coverage for medical, pharmacy, vision, and dental needs. Our benefits package also includes an employee assistance program, paid time off for vacation, wellness, holidays, and parental leave, as well as a 401(k) retirement savings plan and commuter benefits. Furthermore, we offer health and dependent care flexible spending accounts, along with optional voluntary benefits for additional coverage.

Inclusion & Diversity:

H&M, belonging to the H&M Group, is dedicated to fostering inclusive and diverse environments within the organization. Emphasizing the importance of diverse teams, we aim to blend different individuals' backgrounds, perspectives, and insights. The presence of a diverse workforce significantly enhances our problem-solving approaches, expands our horizons of possibilities, and influences our interactions with both team members and clients globally. Consequently, all aspects of diversity are carefully evaluated in our hiring procedures.

We aim to maintain an equitable and unbiased procedure and hence, request that applicants refrain from including a cover letter with their submission, as these documents may inadvertently introduce prejudices.

Company Description:

At H&M, our mission is to democratize fashion. We aspire to revolutionize the fashion industry by fostering a space where everyone can freely express themselves. Working at H&M means embracing your individuality and then some. You'll be entrusted with challenging tasks from the get-go, acquire valuable expertise, and explore innovative avenues to realize your aspirations.

Our company is dedicated to promoting an environment of inclusivity and acceptance, actively looking for team members who are aligned with our values of diversity and belonging.