Sales Floor Manager

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The role of a Sales Floor Manager includes directing and guiding a team of employees to achieve departmental goals and targets in alignment with the overall objectives of the company

About the Sales Floor Manager Role:

Your role as a Sales Floor Manager necessitates a keen awareness of the dynamic nature of the retail landscape, requiring you to stay attuned to evolving trends and consumer preferences. By staying informed about the ever-changing market dynamics, you can proactively identify potential opportunities for growth and innovation within your store. Additionally, fostering a culture of continuous improvement and adaptability amongst your team can facilitate the implementation of agile strategies that respond effectively to market fluctuations and customer demands. Through embracing a mindset of continual learning and evolution, you can cultivate a competitive edge for your department within the retail sector.

A Day's Journey

Working at H&M means no two days are ever the same, but a typical day will include the following Sales Floor Manager responsibilities*

Customer Sales & Profit represent the cornerstone of business operations, ensuring a steady stream of income

• Your main responsibility lies in curating the entire customer experience in your store, aligning visual elements and commercial strategies with worldwide standards
• Creating a positive impression of yourself and the H&M brand in customer engagements
• It is crucial to be conscious of the strengths within your department, as well as to pinpoint opportunities for business growth and take decisive action upon them
• Create and analyze sales and budget goals, devising strategies to improve outcomes effectively
• Ensure that all store areas offer exceptional customer service and enable your team to actively advocate for and sell products to customers
• We are pleased that your team is actively promoting our Customer Loyalty App, Hello Member, and in-store sustainability programs
• Administer your department with an emphasis on cost-effectiveness
• Adhere to the established routines when dealing with fitting rooms and completing transactions, including handling returns and exchanging items
• Verify that all administrative procedures for both individuals and functions are managed appropriately

Understanding fashion and trends entails knowing the current preferences and fashionable choices

• Remain up-to-the-minute with the fashion landscape by monitoring trends, inclinations, styles, designers, items, competition, and significant social media figures
• It is important that your team offers product and fashion intelligence in addition to other relevant information when engaging with customers

Team & Development

• Tasked with recruiting, initiating, managing performance, and improving the competencies of your team on-site
• Implement effective evaluation measures and succession planning initiatives to cater to the needs of the business and ensure team sustainability
• Hold onto and communicate your wisdom and capabilities to your team
• Building a strong partnership and effective communication with the in-store Visual Merchandiser team is crucial for seamless collaboration and successful planning
• Communicate with colleagues to offer and accept feedback, creating a supportive environment for professional advancement
• Responsible for mapping out the team's agenda and assigning timeframes
• Continuous communication with store staff to provide information, drive enthusiasm, and ignite inspiration using regular meetings and daily interactions
• Maintain consistency in following all procedures, routines, and legal stipulations in every department of the store
• Participate in the onboarding and introduction processes, as well as relevant training programs and courses that are beneficial for both your current role and future development

Effective retail operations require overseeing inventory management, staffing, and customer service, while successful visual and commercial execution involves designing eye-catching store layouts and window displays to attract customers

• Ensure a tidy and orderly environment in both customer-facing and storage areas
• Uphold superior fashion quality, visually captivating product showcases, and successful commercial presentation by prioritizing garment upkeep
• - Guarantee sufficient stock quantities and give advice on distribution decisions for the regional team
• Adhere to our internal standards and procedures to maintain a seamless garment cycle from the receipt of merchandise to its presentation in-store, and carry out fitting room protocols in line with our established routines, utilizing the tools and technology provided
• Stay updated on the best practices for managing in-store OMNI services, in-store tech tools, and other resources like the Instore Care App, Click & Collect, and Smart Store options
• Maintain a secure balance and oversee the presentation of pricing labels within the retail outlet and throughout the sales premises, following directives based on global and local strategies as well as sales market/regional prerequisites to ensure a resilient and coherent pricing impression throughout the store
• Managing and preserving the back-of-house zones for all employees, emphasizing essential data, wellness, and organizational standards
• Responsible for the opening and shutting down procedures of the store on a daily basis

Sales Floor Manager Qualifications:

Who You Are

• Success as a Sales Floor Manager hinges on being a capable leader who embraces the responsibility of supervising others.
• Successful candidates will display ambition, effective communication skills, be supportive, possess analytical reasoning for problem-solving, proficient in numerical tasks, and adept at statistics management.
• You have a strong dedication to achieving goals, with a focus on performance and competition while maintaining a customer-centric approach.

Embracing a role at H&M comes with a multitude of things to appreciate

• Our respect for diverse backgrounds extends to individuals of varying races, ethnicities, genders, ages, religions, sexual orientations, and disabilities
• Our commitment to our 7 values sets us apart as an organization that is driven by a strong sense of purpose and ethics, which have been fundamental to our accomplishments for over seven decades
• Access to our Colleague Resource Groups (CRGs) will enable you to connect with colleagues, fostering community relationships and networking possibilities
• Employees are actively encouraged to bring their genuine selves to work within our inclusive organization
• Access a broad global talent pool, where there are limitless possibilities for advancing your career and fulfilling your aspirations
• We prioritize the overall health and welfare of our employees by providing a comprehensive benefits package that encompasses health insurance, wellness programs, resources for families, retirement savings with company match, as well as paid leave and time off, including a community service day to give back locally
• Our staff discount enables you to display your personal style through purchases at H&M, & Other Stories, and COS

Additional Insights on Sales Floor Manager Responsibilities

Sales Floor Manager Compensation: Expected hourly wages fall within the $21.39 to $25.24 range

EEOC Code: SLS

Employment classification for Sales Floor Manager: Hourly and not eligible for exemption

The critical duties and prerequisites for the job are outlined in this post, but it is not an exhaustive list. The company reserves the right to assign further responsibilities and requirements for this role.

H&M has reviewed this provided compensation range as the suitable pay for this position and region at the time this information was released. The actual payment by H&M may vary from the range provided depending on the qualifications of the candidate. There is a chance that this range could be revised in the upcoming period.

We prioritize providing reasonable accommodations for individuals with disabilities who are applying for positions. If you find yourself in need of support or adjustments while going through the application or interview procedures, please contact us at https://hm.ethicspoint.com and make use of the Ask a Question function.

Sales Floor Manager Benefits:

H&M Group ensures that all its staff members are provided with appealing benefits and extensive opportunities for development worldwide. Every employee is granted a discount card that can be used across all H&M Group brands, both in physical retail locations and online. These brands include H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Along with the discount benefit, employees are automatically enrolled in the H&M Incentive Program (HIP). For more details on the H&M Incentive Program, visit our website.

In addition to the global benefits package, our local markets have their distinct competitive perks and benefits. It is essential to understand that these offerings may vary depending on the type of employment and the country in which they are located.

We offer: 25% staff discount; medical, pharmacy, vision, and dental coverage; employee assistance program; vacation, wellness, holiday, and parental pay; 401(k); commuter benefits; health; and dependent care FSA. Additionally, we provide voluntary benefits.

Inclusion & Diversity:

In H&M Group, including H&M, there is a strong determination to cultivate work environments that are inclusive, varied, and fair. Seeking the contributions of a wide range of individuals enables the organization to approach obstacles with creativity, broaden its scope of potential solutions, and improve relationships with team members and customers worldwide. With a focus on diversity, all aspects of individual differences are taken into account during the recruitment process.

We are committed to promoting fairness and equality in our assessment process and thus urge applicants not to include a cover letter with their application to prevent the introduction of unintentional biases.

Company Description:

H&M's goal is to make fashion inclusive for everyone. We strive to revolutionize the realm of fashion by creating an environment where self-expression flourishes. As a member of the H&M team, you are urged to showcase your authentic self and then some. Right from the start, you will be assigned new challenges, gain skills that will last a lifetime, and uncover innovative strategies to turn your significant goals into achievements.

Our organization is committed to cultivating a sense of inclusivity and community, actively recruiting individuals who are passionate about fostering a culture of belonging.