Store Department Lead

Looking for Store Department Lead jobs near Newport Beach, CA? H&M is hiring Store Department Lead jobs now—apply today and join our team!

The duties of a Store Department Lead encompass overseeing budgeting, resource allocation, and decision-making processes to maintain financial stability within the department

About the Store Department Lead Role:

As a Store Department Lead, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day's Progression

Working at H&M means no two days are ever the same, but a typical day will include the following Store Department Lead responsibilities*

Maximizing revenue and profitability through customer interactions is essential for long-term business prosperity

• Your key duty involves managing the comprehensive customer experience within your store, ensuring that visual aesthetics and commercial layouts meet international requirements
• Upholding a constructive image of yourself and the H&M brand during customer interactions
• Recognizing the strengths of your department and actively seeking out commercial opportunities to act upon can significantly contribute to its growth and success
• Formulate and assess sales and financial targets, developing tactics to enhance overall outcomes
• Strive to deliver top-notch customer service in every aspect of the store and empower your team to actively engage in promoting and selling products to customers
• We appreciate the dedication of your team in promoting our Customer Loyalty App, Hello Member, and sustainability endeavors within the stores
• Direct your department to operate in a financially prudent manner
• Establish and enforce accurate practices in the fitting room and during the checkout process, involving transactions, returns, and exchanges
• Validate that all administrative duties for both employees and operations are performed correctly

Keeping informed about fashion and trends necessitates being cognizant of the prevailing fads and fashionable looks

• Keep yourself informed about the current state of the fashion industry including trends, tastes, styles, labels, wares, competition, and influential figures
• Ensure your team delivers product and fashion understanding as well as other pertinent details in customer interactions

Team & Development

• Charged with overseeing the recruitment process, facilitating onboarding, evaluating performance, and fostering the development of your store team
• Perform thorough performance evaluations and succession strategies to sustain the business and team functionality effectively
• Safeguard and impart your insights and competencies to your team members
• The coordination and cooperation with the in-store Visual Merchandiser team play a vital role in successful planning and executing visual merchandising strategies
• Participate in feedback sessions with colleagues to acquire insights, evolve professionally, and provide encouragement
• Tasked with managing the team's calendar and timelines effectively
• Regular contact with team members at the store to convey messages, incentivize performance, and foster enthusiasm through daily or weekly meet-ups
• Ensure that proper procedures, daily routines, and legal obligations are being observed in every corner of the store
• Join the appropriate onboarding and introduction programs, training opportunities, and courses that are pertinent to your position and future growth

Retail operations encompass activities such as tracking sales data, managing budgets, and coordinating with suppliers, while visual and commercial execution involves translating brand identity into compelling visuals and marketing messages

• Maintain a tidy sales floor and storage sections, promoting cleanliness throughout the store
• Ensure optimal fashion quality, visually striking product display, and successful commercial presentation by highlighting the importance of garment maintenance
• - Establish and maintain favorable stock levels while suggesting allocation strategies for the regional team
• Maintain the integrity of the garment cycle by following our internal standards and protocols for receiving, displaying, and selling items, and ensure that fitting room procedures are carried out in accordance with our established routines using the tools and technology at your disposal
• Adhere to the recommended protocols and standards when using in-store OMNI services and technological resources, such as the Instore Care Application, Click & Collect, and Smart Store functionalities
• Safeguard a strong equilibrium and the management of price markers in-store and throughout the retail space following instructions in line with global and local strategies & sales market/regional requirements to guarantee a robust and uniform price perception throughout the store
• Overseeing and maintaining the cleanliness and functionality of BOH spaces for the well-being and safety of all staff members
• Accountable for the commencement and conclusion of daily store functions

Store Department Lead Qualifications:

Who You Are

• To thrive as a Store Department Lead, it is essential to exhibit strong leadership skills and a readiness to take on the role of overseeing others.
• This position requires ambition, strong communication skills, supportiveness, analytical problem-solving prowess, proficiency in working with numbers, and expertise in managing statistics.
• You are performance-oriented, deriving motivation from competition and a commitment to placing the customer at the center of all efforts.

Engaging in a career at H&M promises a fulfilling and enjoyable work environment

• In our environment, we cherish inclusivity by recognizing diverse backgrounds like race, ethnicity, gender, age, religion, sexual orientation, and disability
• Our organization's enduring success over the past 75 years can be attributed to our steadfast adherence to our 7 distinctive values that define our culture and principles
• Utilizing our Colleague Resource Groups (CRGs) provides a way for you to engage with colleagues and build your network within the community
• Being true to oneself is not just accepted but celebrated in our workplace environment
• Utilize a widespread talent network on a global scale, where the potential for career development and dreams is limitless
• We are dedicated to enhancing your overall well-being and offer an inclusive benefits package that covers health insurance, wellness programs, resources for families, a company-matched retirement savings plan, various paid leave programs, and a designated day for community service in your local area
• Make use of our staff perk to highlight your individuality with selections from H&M, & Other Stories, and COS

Further Clarifications for Store Department Lead Role

Store Department Lead Compensation: The base salary for this position is estimated to range from $21.39 to $25.24 on an hourly basis

EEOC Code: SLS

Hourly wage designation for Store Department Lead with non-exempt status

The vital duties and criteria for the job are specified in this advertisement, but it may not include all responsibilities. The company may assign extra duties and qualifications for this position.

H&M, based on their assessment, has determined this salary range as the accurate compensation for this role and location at the time of publication. The final payment by H&M might be below or above the posted range, subject to the qualifications of the candidate. This range is subject to potential modification in the future.

Ensuring equal opportunities, we are committed to accommodating applicants with disabilities. If you require any assistance or adjustments during the application or interview process, please reach out to us via https://hm.ethicspoint.com and engage with the Ask a Question feature.

Store Department Lead Benefits:

We pride ourselves at H&M Group on offering appealing benefits and extensive development possibilities globally to all employees. Each staff member is issued a discount card that can be employed across all H&M Group brands in physical stores and online. Brands included in this discount program are H&M (inclusive of Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Additionally, every employee is automatically enrolled in our H&M Incentive Program - HIP, ensuring further support and rewards. More details regarding this program can be found on our official channels.

In addition to the worldwide benefits, each local market has its individual competitive perks and benefits. It is important to consider that these offerings can vary based on the employment type and the country in which they are offered.

We offer: 25% staff discount; medical, pharmacy, vision, and dental coverage; employee assistance program; vacation, wellness, holiday, and parental pay; 401(k); commuter benefits; health; and dependent care FSA. Additionally, we provide voluntary benefits.

Inclusion & Diversity:

H&M, a part of H&M Group, prioritizes the establishment and maintenance of inclusive, diverse, and equitable work environments throughout the organization. By assembling teams with varied backgrounds and perspectives, we facilitate the sharing of knowledge, experiences, and ideas. The diverse composition of our workforce plays a crucial role in enhancing our ability to tackle challenges, expanding our outlook on possibilities, and shaping our interactions with colleagues and customers on a global scale. As a result, all elements of diversity are carefully taken into account during the recruitment process.

With a focus on maintaining a transparent and unbiased evaluation process, we kindly request that applicants refrain from including a cover letter in their application, as these materials have the potential to elicit unintentional biases.

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is focused on creating an environment where everyone feels included and valued, actively searching for colleagues who are committed to promoting a sense of belonging.