Membership Manager

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Membership Manager

Department: Sales

Job Type: Full-Time

Reports To: General Manager

Compensation: Base Salary + Commission + Bonus Opportunities

About Crunch

Crunch is a No Judgment Gym that combines serious fitness with fun. We’re known for creating a motivating environment where everyone can succeed, and our team plays a key role in helping members feel welcome and supported on their fitness journey.

Position Summary

The Membership Manager is responsible for driving membership sales and managing the performance of the membership team. This role involves goal setting, training, coaching, and maintaining high levels of customer service to ensure a positive member experience and strong retention.

Key Responsibilities

• Manage the daily operations of the membership department

• Achieve and exceed monthly sales and revenue goals

• Recruit, train, and motivate Membership Advisors to meet individual and team targets

• Lead by example by actively participating in the sales process, including conducting tours and following up with leads

• Create outreach strategies to generate leads and build relationships in the local community

• Maintain accurate records of prospects, leads, and follow-ups using CRM tools

• Ensure all team members provide exceptional service and adhere to company sales standards

• Support member retention efforts through engagement and consistent communication

• Collaborate with the General Manager and other departments to align sales strategies with club initiatives

Qualifications

• 2+ years of experience in sales or membership management (fitness industry preferred)

• High school diploma or equivalent required; college degree preferred

• Strong leadership, organizational, and team-building skills

• Excellent verbal and written communication skills

• Sales-driven mindset with the ability to close deals and motivate others to do the same

• Proficiency in CRM and sales tracking systems

• Willingness to work evenings, weekends, and holidays as needed

Benefits

• Competitive base salary with uncapped commission structure

• Paid time off and holiday benefits

• Complimentary Crunch gym membership

• Health, dental, and vision insurance (for eligible employees)

• Career advancement opportunities within a fast-growing company

Equal Opportunity Employer

Crunch is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.