Visual Presentation Manager

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Visual Presentation Managers are tasked with creating visually appealing displays that attract and engage customers in the shopping experience

About the Role

As a Visual Presentation Manager, you play a crucial part in delivering an engaging, upscale, and uniform shopping experience by enforcing preset visual standards and business excellence. Collaborating with your store colleagues, you will leverage your understanding of current trends to ensure the strategic application of visual and commercial guidelines, thereby stimulating sales growth. It will be your responsibility to lead, mentor, and cultivate a proficient Visual Merchandiser team, ensuring a sustainable talent pipeline within your store.

A Day's Routine

At H&M, the daily work experience is characterized by its variability, offering a mix of tasks and responsibilities that can be expected to include the following

Customer Sales & Profit involves the monetary benefits and proceeds obtained from customer purchases

• Elevate the overall customer experience in your store by maintaining visual and commercial curation under the established guidelines
• Portraying a constructive image of yourself and the H&M Brand is vital in customer interactions
• Partner with the Store Manager, Area Visual Manager, and Store teams to set, execute, and assess store visual and commercial aspirations
• Direct your virtual machine team to orchestrate, strategize, and prioritize work based on the store activation timetable, and flexibly adjust to cater to business needs by working closely with the Store Management team and Area Visual Manager
• Collaborate with the Store Management team and Area Visual Manager to guarantee the timely commencement and conclusion of the newest global campaigns and sales initiatives in alignment with H&M Brand Standards
• Aid in ensuring the proper care of apparel, monitoring stock levels, and contributing insights on how to allocate inventory to Store Management and Area teams
• Conduct a sales report (KPIs) assessment to track performance trends, detect, and arrange visual and business potentials together with the Store Management team
• Your VM team must devise efficient and successful measures to elevate customer satisfaction levels to attain sales targets, store goals, budget limits, and subsequent actions in partnership with the Store Management team
• Maintain consistency in following operational routines, legal mandates, communication protocols, and best practices for OMNI services across various departments by working closely with the Store Management team

Keeping up with fashion trends and developments allows individuals to remain stylish and in vogue

• Be up-to-date with the fashion scene by following trends, styles, brands, and influencers that are prominent in the industry.
• Develop your visual merchandising team by guiding them to prioritize staying informed about fashion trends and theories. By focusing on mood board creation for styling techniques and product presentation, they can better understand customer needs and elevate the overall shopping experience

Team & Development

• Drive, motivate, and instruct your store staff, keeping them informed about changing seasons, emerging fashion trends, pertinent visual and business details, and in-store communication strategies, including shaping customer price understanding
• Offer guidance and support to the VM and Store teams in developing their visual and commercial competencies to ensure a premium quality of product showcasing and commercial exhibition, following the prescribed guidelines
• Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
• Tasked with managing the selection, induction, assessment, training, and enhancement of staff and recent hires alongside the Store Manager and Area Team
• Create a talent development program within your store to ensure a steady pipeline of skilled individuals ready to support the growth of your business
• Manage, offer, and execute visual and professional advancement training for yourself and your team
• Makes certain that Store teams finish the Visual Competences & Commercial 4 All trainings, meeting the learning and development goals tailored to the Regional & Sales Market contexts
• Help the Sales and Area teams by offering talented individuals to meet the requirements of expanding store projects

Visual and commercial presentation in action

• Tasked with managing the visual aesthetics, product placement, and overall styling of the store by implementing plans based on the commercial calendar, product distribution strategy, store events, and fashion trends by visual and commercial guidelines
• Instruct and monitor your visual merchandising team in the meticulous execution of optimal practices for sample selection, notably in managing inventory levels of garments, accessories, and footwear in the stockroom, to support the translation of visual and commercial inspirations into cohesive trend narratives
• Ensure that your VM team implements window and styling strategies in compliance with the visual and commercial directives to craft an engaging and profitable customer journey
• Maintain a consistent customer flow by arranging the commercial layout and fixtures in a way that maximizes the visibility of trending products and creates an engaging narrative for shoppers
• The proper execution of maintaining price signs in windows and throughout the store, in line with the guidelines determined by the Global strategy and Sales Market requirements, should be carried out diligently by the VM and Store teams
• Work closely with the Facilities Management team to ensure that all lighting arrangements are in proper working order, and directed to enhance the visibility of our products and window showcases across the store
• Take care of display forms and interior materials while focusing on sustainable practices
• Maintain and ensure the upkeep of your store navigation in coordination with the Area Visual Manager, adhering to the most recent guidelines and store arrangement
• Maintain appropriate inventory levels at your store to accommodate sales and promotional activities based on local practices
• Adhere to local security guidelines by keeping the sales floor and back of house clean, well-organized, and safe

The necessary criteria for becoming a Visual Presentation Manager

Who You Are

• To thrive as a Visual Merchandiser Manager, one must possess a passion for fashion, a sense of inquisitiveness, and a talent for creativity, persistently seeking fresh sources of inspiration.
• Utilizing your rich visual and commercial background, you possess the capability to be forward-thinking, centering on finding answers and being adaptable to accomplish objectives across different functions.
• Expertise acquired through on-the-job training as a Visual Merchandiser in a retail establishment
• With expertise in team coaching and talent nurturing, excels in leadership roles by empowering individuals and fostering professional growth in others
• Leveraging solution-focused strategies to optimize in-store product showcasing and enhance commercial effectiveness
• Thorough familiarity with retail management principles, visual presentation standards, and operational tools required for successful business operations
• Mastery of handling, monitoring, and reacting to the sales formula and weekly sales analytics is important

Why You'll Love Working at H&M

• - The diversity we support includes various backgrounds such as race, ethnicity, gender, age, religion, sexual orientation, and disability
• For more than 75 years, we have upheld a set of seven core values that have been fundamental to our achievements as a company known for its commitment to ethical practices
• Utilize Colleague Resource Groups (CRGs) as a platform to engage with colleagues, fostering connections and networking opportunities
• At our company, being true to yourself is celebrated as a welcome aspect of the workplace environment
• Access a broad global talent pool where career progression and dreams know no boundaries
• Supporting your holistic health is our priority, which is why we offer a holistic benefits package that covers health insurance, wellness support, family assistance programs, a retirement savings plan with a matching contribution, paid leave options, and dedicated time off, including a community service day to engage with and assist your local community
• Your fashion sense can shine through by taking advantage of our employee discount at H&M, & Other Stories, and COS

Additional Information

Compensation for this position is projected to be between $21.87 and $30.36 hourly

EEOC Code: SLS

Hourly Wage: Non-Exempt Classification

The primary responsibilities and qualifications for this position are outlined in this job advertisement, but it is not an exhaustive list. The company reserves the right to assign further duties and expectations as deemed necessary.

H&M has evaluated in good faith to establish the salary range presented for this position and geographical area, which may fluctuate based on the candidate's credentials.

Our commitment involves providing reasonable accommodations for individuals with disabilities who are applying. If you need assistance or adjustments throughout the application or interview process, please contact us through https://hm.ethicspoint.com and select the Ask a Question option.

Benefits:

H&M Group values its employees by offering appealing benefits and extensive development opportunities globally. Our team members receive a discount card, which can be used across all our H&M Group brands, in both physical outlets and online platforms. The discount benefit extends to a variety of brands within our portfolio, including H&M (encompassing Beauty and Move lines), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Furthermore, all employees are automatically enrolled in our H&M Incentive Program - HIP, designed to provide them with additional rewards and incentives. You can find more information about the H&M Incentive Program on our website.

In conjunction with our global benefits, each local market presents distinct competitive advantages and perks. It should be noted that these benefits may vary depending on the type of employment and the specific country.

We offer: 25% Staff Discount - Medical, Pharmacy Vision, and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:

At H&M, a key component of our ethos as part of the H&M Group is the promotion of an environment that is open, inclusive, and just for all members of the workforce. We firmly believe in the power of bringing together individuals from diverse backgrounds to collaborate and co-create innovative solutions. Valuing diversity not only enhances our ability to tackle challenges effectively but also expands our capacity to imagine new possibilities and form meaningful connections with colleagues and clients around the globe. Therefore, our hiring practices are designed to encompass all dimensions of diversity.

We promote a level playing field for all applicants and, as such, we advise against including a cover letter with your application as it may hold content that could unintentionally influence biases.

Company Description:

H&M is committed to making fashion inclusive for all. We strive to reshape the fashion realm and cultivate an environment where self-expression flourishes. As a member of the H&M family, you are empowered to showcase your true self and more. You will be entrusted with new roles right from day one, acquire skills that will benefit you for life, and explore fresh avenues to realize your greatest aspirations.

At our company, we strive to create a welcoming atmosphere where all individuals feel included and valued, and we look for team members who embrace this philosophy.