Visual Display Manager

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Responsibilities of a Visual Display Manager include ensuring that the store's visual merchandising is in line with brand standards and current trends

About the Role

Your role as a Visual Display Manager involves enhancing the overall customer experience by upholding consistent visual standards and commercial practices. Working closely with the store team, you will utilize your awareness of the latest trends to execute visual and commercial strategies that comply with established guidelines in order to actively enhance sales performance. Leading and guiding the Visual Merchandiser team, you will focus on training and developing their capabilities to maintain a reliable talent pool within your store.

A Day's Journey

Being on the H&M team ensures that daily routines are diverse, with a range of responsibilities to manage each day, including the following

Customer Sales & Profit focuses on the income and financial gains generated through customer interactions

• Improve the complete OMNI customer experience within your store by monitoring and adjusting visual and commercial curation to meet the set guidelines
• It is crucial to uphold a favorable representation of both yourself and the H&M Brand when engaging with customers directly
• Collaborate with the Store Manager, Area Visual Manager, and Store teams to define, put into action, and monitor progress towards store visual and commercial targets
• Guide your VM team to arrange, strategize, and order tasks according to the store activation blueprint, and modify as needed to suit business demands in partnership with the Store Management team and Area Visual Manager
• Ensure that the latest worldwide campaigns and sales events are launched and concluded punctually in adherence to H&M Brand Standards, in collaboration with the Store Management team and Area Visual Manager
• Support in the proper upkeep of garments, monitoring stock quantities, and offering suggestions for distributing inventory among Store Management and Area teams
• Engage in the analysis of sales data (KPIs) to track progress, recognize, and sequence visual and business chances in collaboration with the Store Management team
• Make sure your VM group formulates streamlined and impactful initiatives to enhance customer happiness with the aim of achieving sales milestones, store objectives, budgetary limitations, and necessary follow-up strategies in coordination with the Store Management squad
• Implement best practices for OMNI services, operational procedures, legal compliance, and communication strategies throughout the store in collaboration with the Store Management team

Familiarity with the newest designs and popular fashion themes is crucial for staying trendy and fashionable

• Stay current with the fashion world by keeping track of trends, styles, brands, and influencers that shape the industry.
• Support the growth and learning of your VM team by encouraging them to dedicate time to staying informed about fashion trends and theories. Creating mood boards can enhance their styling skills and product presentations, ultimately enhancing the customer shopping experience

Team & Development

• Lead your retail team through inspiration, serving as an educational resource to keep them informed about seasonal variations, current fashion vogues, essential visual and commercial insights, and effective in-store communication strategies, such as managing customer price perceptions
• Provide coaching to the VM and Store teams to improve their visual and commercial aptitude in order to maintain a superior level of product display and commercial presentation as per the specified standards
• Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement
• Responsible for overseeing the hiring, integration, appraisal, training, and advancement of talents and fresh team members in collaboration with the Store Manager and Area Team
• Establish an effective succession planning process to identify and develop potential talents within your store to fill key roles as needed
• Arrange, deliver, and conduct visual and commercial development sessions for you and your peers
• Guarantees that the Visual Competences & Commercial 4 All training programs are completed by all Store teams in accordance with the learning and development targets set for the respective regions and sales markets
• Support the Sales and Area departments by supplying skilled personnel needed for store project growth

Implementation of visual and commercial tactics

• Accountable for overseeing the visual presentation, merchandise layout, and styling within the store according to the commercial calendar, allocation schedule, store promotions, and trend forecasts while adhering to established visual and commercial standards
• Guide and supervise your visual merchandising team in adhering to recommended procedures for selecting samples, encompassing detailed tracking of stock levels for apparel, accessories, and shoes, to align with the artistic and business guidelines, resulting in the creation of compelling trends and narratives
• Your VM team needs to adhere to the visual and commercial guidelines to ensure that the execution of window displays and styling aligns with creating a captivating and sales-driven customer experience
• To ensure a smooth customer flow, it is essential to organize the commercial layout and position fixtures thoughtfully to highlight popular products and tell a compelling trend story effectively
• It is important to ensure that the VM and Store teams maintain a harmonious and well-maintained presentation of price signs in windows and all areas of the store, adhering to the prescribed rules according to the Global strategy and Sales Market demands
• Assist in coordinating with Facilities Management to guarantee proper functionality of all lighting installations, strategically positioned to accentuate our products and window presentations throughout the retail space
• Preserve and maintain all display forms and interior materials, considering sustainability as a priority
• Collaborate with the Area Visual Manager to uphold and update your store's navigation in alignment with the latest standards and layout of the store
• Ensure that your store has a sufficient number of products available for purchase and promotional events, complying with local regulations
• Ensure that the sales floor and backroom are kept tidy, structured, and secure in compliance with local safety regulations

Requirements for becoming a Visual Display Manager

Who You Are

• Being a successful and inspirational Visual Merchandiser Manager requires a keen interest in fashion, a spirit of curiosity, and a knack for creativity when exploring for new ideas and concepts.
• Drawing on your broad visual and commercial background, you have the ability to take initiative, concentrate on resolving problems, and remain adaptable in order to succeed in multiple areas.
• Lessons learned from hands-on experience as a Visual Merchandiser in a store environment
• Proficient in team coaching and talent enhancement, demonstrating strong leadership capabilities to drive growth and development within the group
• Employing a solution-focused mindset to elevate product presentation and drive successful commercial implementation
• Proficient in the implementation of retail management techniques, visual merchandising concepts, and operational protocols in a commercial setting
• Being proficient in the management, tracking, and response to the sales equation and weekly sales summaries is crucial

Why You'll Love Working at H&M

• - Our emphasis is on diverse backgrounds, which may involve race, ethnicity, gender, age, religion, sexual orientation, and disability
• Our organization is built on a foundation of values that have been integral to our success for over 75 years, shaping the way we operate and make decisions
• Through our Colleague Resource Groups (CRGs), employees can connect with peers and participate in networking events within the company
• Embracing individuality is encouraged within our organization to foster a sense of belonging among employees
• Gain entry to a diverse worldwide talent network where there are boundless possibilities for professional growth and ambitions
• Our commitment lies in enhancing your total wellness through an array of benefits encompassing health insurance, well-being resources, support for families, a retirement plan with company match, paid leave opportunities, and allocated time off, including a special community service day for actively participating in local initiatives
• Utilize the employee discount at H&M, & Other Stories, and COS to demonstrate your unique style

Additional Information

The base salary is expected to fall within the range of $21.87 to $30.36 per hour

EEOC Code: SLS

Compensation: Hourly, Non-Exempt Status

The main duties and qualifications for this job are emphasized in this posting, but it does not cover all possible responsibilities. Additional tasks and requirements may be designated by the company as needed.

The range of compensation provided by H&M for this role and location is considered to be accurate as per their assessment at the time of publication, reflecting their commitment to transparency in salary disclosure.

We are dedicated to offering suitable accommodations for candidates with disabilities. If you need support or adjustments during the application or interview procedures, please get in touch with us via https://hm.ethicspoint.com and utilize the Ask a Question feature.

Benefits:

H&M Group ensures that its workforce enjoys enticing benefits and ample prospects for professional advancement worldwide. Every staff member receives a discount card that is applicable to all our H&M Group brands, whether they choose to shop in-store or online. The eligible brands for this discount encompass H&M (including its Beauty and Move lines), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Moreover, in addition to the discount feature, our employees are automatically enrolled in the H&M Incentive Program - HIP, providing them with further opportunities for rewards and recognition. For more details about our H&M Incentive Program, please refer to the information provided.

Apart from our international benefits package, individual markets provide unique competitive advantages and rewards. It is important to understand that these offerings may vary depending on the type of employment and the country of operation.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:

Within H&M Group, there is a strong commitment to fostering a culture that embraces and celebrates individual differences, ensuring that every employee is respected and valued for their distinctive traits. The organization prioritizes the cultivation of an environment where varied perspectives are encouraged and integrated for the collective benefit of the team. By endorsing a diverse workforce, H&M Group is able to enhance its problem-solving capabilities, broaden its outlook on potential opportunities, and improve interactions with both internal and external stakeholders worldwide. As a result, diversity is a key consideration in our recruitment strategies.

Our aim is to ensure a transparent and unbiased selection process, which is why we encourage you not to submit a cover letter with your application, as it often carries information that can trigger unintended prejudices.

Company Description:

H&M is dedicated to democratizing fashion and fostering a fresh perspective in the industry. Our ambition is to redefine the fashion landscape and empower individuals to showcase their uniqueness. At H&M, employees are urged to embrace their authenticity and explore their full potential. You will be allowed to assume varied roles from the outset, develop lifelong competencies, and uncover novel pathways to achieve your grand aspirations.

The focus of our company is on nurturing a culture that promotes diversity and unity, aiming to attract individuals who are aligned with our dedication.